Services

Resort Manager.2.Course Manager Hotel.3.Executive Assistant Manager.4. Room Division Manager

Summary:

Experience with successfully managing all aspects of small, large & chain hotels with a focus on Customer satisfaction including implementation of strategic directions, computerized operational system; selecting, managing & training staff; revenue- management; developing & managing the departmental budget; Planning and Costing of including Food & Beverage and other departments, establishing & monitoring productivity goals; and looking after guest’s satisfaction with a cross functional team on key objectives. Proven leadership gained from founding & managing a multi-million hotel’s businesses.

Work History

Resident /General Manager

o Savoey Hotel

From October 2012

13th July)

Over all looking after all the hotel operations as a General Manager accordingly.

Staff hiring

Marketing Plan & Strategy and Operations Management

Under above mentioned profile catering services have provided to the US embassy Isb and US consulate Lahore in 2012 till 2013.Moreover consultancy have offered in setting the departments, Staff hiring, Training, Developing of employs JDs, Interlink department systems development, Marketing Plan & Strategy and Operations Management etc.

o Provided opening & operational consultancy services as Chief Consultant in below mentioned Hotels.

o United Group of Companies

Solution as Executive Director

o Solution.qed

January 2010 - September 2012

Provided opening & operational consultancy services to the Hotels, Restaurants, Clubs and Banquet Halls/Marriage & Conference Hall etc.

Consultant for its new

o Iris Hotel

September 2007 - January 2010

Sahiwal Chief Consultant & General Manager

Consultant Operations & General Manager

The only Deluxe Boutique Hotel

July 2006 - September 2007

o Applied two decades of hospitality knowledge to provide expert consultation

The only 4 Star Hotel

February 2005 - February 2007

o Developed an operational strategy for Food & Beverage and Rooms that is aligned with the business strategy and leads its execution.
o Was responsible for the management and achievement of profit and quality for all food and beverage operations in the hotel including restaurants, kitchen operations, catering and banquet operations.
o Developed quality management systems & monitored the implementation of daily, weekly and monthly checklist for the all Food & Beverage departments.
o Established systems which monitor the achievement of departmental goals.
o Ensured compliance with business operations and legal regulations.
o Reduced operational expenses while maintaining productivity level, service quality & guests' highest level of satisfaction.

o Worked with sales to manage the development of new products and services.

o Designed an employee productivity improvement incentive program that resulted an increase in productivity.

o Led cross-functional team integrating the hotel's system with new & latest concepts of hospitality.

PEARL CONTINENTAL HOTELS-PAKISTAN (5 Star Hotels Chain)

ROOM DIVISION MANAGER

PC Peshawar

o PC Peshawar had been the centre of attraction due to its close proximity to the upheaval across the border, in Afghanistan and influx of international journalist during my tenure.
o Occupancy during my tenure was 100%.
o During my tenure in PC Peshawar I have deeply concerned in F&B operations as per requirement of circumstance.
o Managed the Room Division skill fully and to entire satisfaction of the guests.
o Reported direct to the General Manager and in his absence ran the hotel operations.

BHURBAN MURREE
o Reported direct to the general manager and in his absence ran the hotel operations.
o The property being in a far-flung area had one of the best recreation facilities.
o Was responsible for the entire recreation facility and environmental programs.

RAWALPINDI
o Reported direct to the general manager.
o Looked after the operations of Front Office, House Keeping and Laundry.
o Achieved all operational and budgeting goals set by corporate office.

FRONT OFFICE MANAGER

BHURBAN

February 1997 - October 1999

o Ensured smooth operations of Front Office while providing guests with the highest possible level of service and satisfaction.
o Developed and trained well-knit Front Office team so as to shoulder greater responsibilities.
o Interacted with other departments, planned and prepared annual as well as 5 year budget plans.
o Monitored and accumulated historical and administrative data on day-to-day basis, which provide sound basis for future projections.
o Planned and implemented all administrative duties concerned with the front office, transport etc.

LAHORE

SENIOR ASSISTANT MANAGER

HOTEL KARNALI, KATMANDU, NEPAL

June 1995 - February 1997

o Main function was to look after all the operations connected with hotel environment. Total staff strength was 420 and acted as a liaison between the Executive office and departments and reported direct to the General Manager.
o Assisted with implementing systems development procedure.
HOTEL KARNALI, KATMANDU, NEPAL,

GENERAL MANAGER

Karnali Hotel

March 1992 - May 1995

o Hired to open new Hotel with a capacity of 110 Rooms.
o Set-up operations for all departments that are interconnected within the hotel.
o This also included the set-up of the administration cell within the human resources department. Planned and implemented strategies aimed at achieving the maximum possible occupancy and food / beverage revenue.
SERVICES INTERNATIONAL HOTEL-LAHORE

MANAGING DIRECTOR/RESIDENT MANAGER

ASST.TO

June 1989 - May 1991

o Major responsibilities included increasing profit and occupancy rate.
o Managing to boost up the average room rate up to 100%.
o Ensure that credit policy of the Hotel was rigidly followed in order to minimize collectable city ledger accounts, rising from inaccurate & incomplete billing instructions. To implement this policy, I interacted with Account, Administration and Operation departments of the Hotel.
o We have establish new Kitchen, renovated the Restaurants, Banquets Halls etc.
o A training cell was established to radically upgrade the existing facilities to bring it par with those of 5 star Hotel.

TRAINEE

INTER CONTINENTAL HOTEL/ PEARL CONTINENTAL HOTEL

May 1985 - June 1989

o Duty included all administrative work and interacting on day to day basis with all departments of the hotel.
o Part of Food & Beverage team for one and a half year.
o Independently arranged banquet functions.
o Supervised Restaurant Operations in Hotel.
o Member of Sales & Marketing team for three months.
o Member of Rooms Division team for two years.
o Member of Accounts and Credit team for three months.
o Provided hand to senior management in order to ensure the highest possible standards of service to the guests for their complete satisfaction.

Projects

New Opening and Sick Unit Revival

Provided opening & operational consultancy services to the Hotels, Restaurants, Clubs and Banquet Halls/Marriage & Conference Hall etc.
Under above mentioned profile catering services have provided .Moreover consultancy have offered in setting the departments, Staff hiring, Training, Developing of employs JDs, Interlink department systems development, Marketing Plan & Strategy and Operations Management etc

Qualifications & Certifications

New York University

Skillpages has been acquired by Bark.com!

Bark.com is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.

Find out more


Are you sure that you want to leave?