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Wisz - Polish Speaker, Customer Services - Bracknell, Bracknell Forest, UK

Marzena Wisz

Bracknell, Bracknell Forest, UK

Services

Polish Speaker, Customer Services

Summary:

With experience in the financial and hospitality industry, I am confident and dedicated individual. I enjoy and excel at working under pressure of a fast paced working environment but have also worked in an individual job that requires a great degree of self-motivation and take pride in achieving goals, targets and business objectives.

Work History

Food and Beverage Assistant

Hilton Hotel

From May 2012

My responsibilities are:
- Customer service and satisfaction.
- Meeting and greeting customers as they arrive.
- Looking after the hospitality of customers whilst they enjoy their stay.
- Presenting and serving food and beverage.
- Taking cash payments and card payments from customers.

Customer Assistant

Lloyds TSB

March 2011 - March 2013

My responsibilities were:
- Cash handling and till balancing.
- Dealing with range of different customer needs by phone, writing, or in person.
- Identifying sales needs and acting on opportunities to cross sell.
- Responsibility for many of the bank's day to day routine and administrative jobs.

Food and Beverage Assistant

Hilton Hotel

October 2006 - January 2011

My responsibilities were:
- Customer service and satisfaction.
- Meeting and greeting customers as they arrive.
- Looking after the hospitality of customers whilst they enjoy their stay.
- Presenting and serving food and beverage.
- Taking cash payments and card payments from customers.

Au Pair

Language&Work Program

March 2005 - October 2006

My responsibilities were:
- Looking after and caring for two teenage children.
- General housekeeping duties.

Waitress

Green Onion Restaurant

May 2004 - September 2004

My responsibilities were:
- Extensive customer service duties.
- Cash handling.
- Food preparation and service.
- Cleaning in line with food handling and health and safety guidelines

Qualifications & Certifications

BA in Tourist Economy and Hotel Management with Cultural Heritage Protection

PWSZ in Jaroslaw

UNIVERSITY OF JAROSLAW

PWSZ w Jarosławiu im. Ks. Bronisława Markiewicza

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