Giuliani - Debt Collector - Rockford, IL, USA

Mary Giuliani

Rockford, IL, USA


Debt Collector


Over 20 years hands on experience in debt collections of all types with heavy emphasis in the medical recovery accounts dept. Expert in auto-dialer phone systems. in addition, contacted delinquent accounts via mail , dunn letters, etc.
Filed all types of medical claims including but not limited to medicare, medicaid. Have extensive knowledge of UB92, Hicfa and CPT codes.

Work History

Debt Collector

Mutual Management Service

Duties were extensive debt collections with heavy emphasis on past due accounts and third party collections using state of the art auto-dialer system known as sound bytes. Collected both auto repo deficiency balances and medical collections.

Office Manager

Homer Tree Services

Duties included but not limited to all aspects of Human Resource Management Supervising a staff personnel of Ten employees. Clocked hours, computed payroll, filed compensation claims, etc. Also Made up estimates and bidding proposals for housing developers for the commercial tree industry. Job performance also included collections of past due accounts. Laid off.

Office Assistant

Nordstrom Tree Experts

Performed data entry and collections of past due accounts for a major tree clearing company. Company was sold to Homer Tree Service (see above) which promoted me to office manager.

Medical Collector

Rockford Mercantile Agency

Intensive collections in the medical dept. which included all aspects of collection delinquent accounts. Filed insurance claims, extensive telephone contacts both inbound and out bound. Set up payment options and followed up each assigned account, including preparing account for suite if warranted. Was #2 ranked collector in entire office (of 44 employees) in 2001 and ranked #1 in 2002. Left position.

Credit Collector

Chicago Acceptance Corp

Performed aggressive collections of past due auto loan for a major finance company of the Chicago land area. Short term as company was closed due to merger.

Credit Collections Manager

Sunstar Acceptance Corp

Started position as credit collector, after six months promoted to collections manager. Heavy collections performed via telephone contact and dunning cycles. Supervisor of collections position also included maintaining appropriate debt to net ratio, maintaining record of fee income, supervision of al aspects of the collections dept. Company Closed.

Collection Manager

Mercury Finance

Assistant Collections Manager

Please See Above

Performed extensive telephone collections in an attempt to reduce delinquency ratios. Lowered the high volume of past due accounts dramatically as a direct result of y efforts. So impressive was my performance that the branch Manager recommended me for a position in the new company he was relocating to Sunstar Acceptance. (Please See Above).

Assistant Collections Manager
1986 - 1995 March Creditors Collections
Various duties involving collections in the medical field. Filing HICFA 1500's, ' UB92's, Medicare, Medicaid etc. Telephone collections and dunning for three major hospitals and various doctors, dentists, and radiologist group. Company closed as owner retired due to health reasons and assets sold.

Credit Collector to Assistant Manager

Elgin Adjustment Bureau inc

Started out as credit collector. Duties included extensive phone contact, handling of all client and debtor correspondence, skip-tracing and dunning of past due accounts. Worked intensively with hospitals and doctors filing various insurance claims. Kept intake record of all payments made against my accounts.

After six months promoted to senior collector. Duties involved training other collectors. Setting up accounts for lawsuits and began learning aspects of accounting departments.

At the end of the first year promoted to Assistant Office Manager.
Responsibilities covered: Supervision of Credit collections
Supervising of accounts operations
Organizing office systems and procedures
Trained collectors
Screening of job applicants
Acted as manager in his absence

Customer Service Representative to Credit Collector

Alden Inc

Entered position after three months in-house training program. Graduated course as highest I class. As customer service representative handled all phases o customer orders, inquiries, payments with detail on bookkeeping. After on year, promoted to collector. Performed telephone contacts and all phases of collecting delinquent accounts.

Qualifications & Certifications

Washington Vocational


Elgin Community College

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