Eduarte De Guzman - Database And Record Management - Doha, Qatar

Mary Suzanne Eduarte De Guzman

Doha, Qatar


Database And Record Management

Work History

Data Management Specialist - Payroll

Northgate Arinso Ortigas Avenue, corner EDSA Quezon City

From March 2013

• Personnel administration and data management using SAP and HRW
• Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery mode
• Works as the first escalation level for Tier 1 agent in • Monitor pre and post payroll process and validation. Identifies & communicates systems errors
• Sends data entry errors to the client or the HR Service Centre Agent for corrections (depending on the data entry ownership/scope

Data Analyst

Northgate Arinso Ortigas Avenue, corner EDSA Quezon City

September 2011 - March 2013

• Personnel administration and data management using SAP and HRW
• Answers queries involving payroll and benefits of employees
• Assists other HR concerns via email and phone calls

Customer Service Associate

Startek Limited

March 2010 - December 2010

Ortigas Center, Pasig City
• Answer customers account related and billing questions.
• Perform account maintenance including payment, upgrade, replacements, adjustments and cancelation. Guide customers with mobile phone usage, configurations and settings. Perform basic troubleshooting if needed.

Customer and Sales Professional

Convergys Philippines

June 2008 - July 2009

Ortigas Center, Pasig City
• Handled a financial account for credit card product
• Answer queries of card member regarding charges, interest rates, balance and schedule of payment
• Answer and file billing disputes and/or verify questionable or fraudulent activities on the account.
• Leverage on other card products (add on) based on the card members needs after servicing their primary concern. Offer and process balance transfer and loan application to eligible card members.

Human Resource Assistant

ABS-CBN Broadcasting Network

November 2006 - October 2007

Diliman, Quezon City
• Recruitment Assistant (Contractual) assigned in screening and selection process for project based employees. Perform other administrative work.
• Screen resumes, schedule interviews and exams. Conduct initial interview, test administration and profiling of potential candidates. Responsible for collecting pre- employment requirements and prepare contracts for successful employees (project based)
• Contact person for the Internship program. Coordinates with different colleges and universities to engage students in participating the program by assigning them to the appropriate department where they can apply their respective profession. Assists in training and orientation of students under the internship program.

Level 2 Technical Support Representative


June 2005 - June 2006

Novaliches, Quezon City
• Assigned to an Internet service provider campaign designated to help customers from initial setup of their service up to browsing. Create trouble ticket and schedule technician if necessary or requested.
• Troubleshoot connection and modify network settings of modem or router. Guide customers with specific network configuration including wireless connection and e-mail settings.

Qualifications & Certifications

Behavioral Science

University of Santo Tomas

University of Santo Tomas

Colegio de San Lorenzo

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