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Martel - Travel Agent - Dunning, Chicago, IL, USA

Mary Jo Martel

Dunning, Chicago, IL, USA


Travel Agent

Work History

Customer Service Representative

Lia Sophia

From May 2007

• Efficiently respond to inbound calls, emails and correspondence from both external and internal customers. Process follow-up paperwork.
• Field questions and trouble-shoot challenges with online services including entering/viewing orders and personal websites.
• Track delayed/lost/damaged shipments and initiate paperwork, replacement order and process claim with shipper.
• Act as a liaison between consumer and Advisor while remaining within company policies, adhering to Call Center goals.

Customer Service Representative

CH Robinson Worldwide Inc

February 2004 - November 2005

• Responsible for manually created loads; identify carrier, freight distribution and allocation, using CH Robinson internal core application (Express System)
• Accountable for making all changes to existing loads and for review of the previous day's activity in the Express System to identify potential problems.
• Processed and coordinated billing; transportation charges and any special documentation fees.

Passenger Service Agent

Lufthansa German Airlines

February 1999 - February 2004

• Responsible for coordinating flight departures, which required interpersonal skills in working with managers and co-workers.
• Accountable for all transactions that are taking place at the departure gate.
• Responsible for flight overbooking and operations irregularity.

Qualifications & Certifications


W. School Street

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