Ferek - Reception And Sales - Kutina, Croatia

Martina Ferek

Kutina, Croatia


Reception And Sales


Tourism, Hotels, Hospitality, Marketing, Travel Agency, Hospitality Management, Social Media Marketing, Event Management, Project Management, Public Relations, Travel Management...

Work History

Front desk manager

Hoteli DAIM d.o.o.

August 2004 - January 2012

Reception staff leader
- Executing all duties of the receptionist
- Keeping records of room availability and guests accounts, manually or using
- Supervising maintenance equipment cleanness of accommodation capacity in general
- Close collaborating with the manager of object, director and other functions of the object jobs related to reservations of hotel services, offers, advertisements, reports,
sending and keeping total correspondence of the hotel
- Transmit and receive messages, using telephones or telephone switchboards
- Composing daily, weekly, monthly, yearly reports according to the law and other
- Delivering reports on arrivals - statistics - for touristic office and other authorities
- Maintain in-office calendar, keeping track of schedules/appointments/bookings
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Contacting housekeeping or maintenance staff when guests report problems
- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others; developing constructive and cooperative working
relationships with others
- Checking other receptionist for correctly doing their work, training, coordination of people and resources
- Marketing and sales related assignments, travel agency experience
- Making projects for hotel and travel agency

January 2012. - Reception + Expert Associate in Sales&Marketing


TISAK, Zagreb

July/August Suntan studio MegaSun, Kutina


Hotel Kutina

November 2003 - August 2004

HOTELS DAIM Ltd., Kutina

November 2003. - Reception/Front desk
August 2004.

- Dealing with people arriving, staying and checking out (greet, register, and assign
rooms to guests of hotels or motels)
- Charging hotel services (verify customers' credit, and establish how the customer will
pay for the accommodation)
- Reservation bookings
- Exchange office
- Performing simple bookkeeping activities, such as balancing cash accounts, receiving
cash from hotels profit units (restaurant, bar ), maintaining computer record
ofdeposits, banking cash to the finance office
- Dealing with queries and amendments to bookings and hotel services
- By need, replacing the waiter or the manager of the hotel; urgent nature kind of jobs
- Controlling cash flow from the object
- Answering phones, greeting and assisting visitors, and handling general
administrative duties such as faxing, copying and mailing

Qualifications & Certifications

High school Novska

Elementary school of Zvonimir Frank

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