Masango - Management Information System - Pretoria, Gauteng, South Africa

Martin Masango

Pretoria, Gauteng, South Africa


Management Information System


During my years of experience in desktop support field, I have acquired demonstrated ability in all aspects of troubleshooting, installations, VOIP, PABX and configuration for a variety of desktops, laptops, hardware, and software. I’m highly skilled in delivering very complex technical information. In addition, I am task oriented, get pleasure from accepting challenges, and persistently keep pace with the most recent advancements in the IT field.

As you are looking for an IT expert who has outstanding people and problem solving skills, having ability to provide best support to your IT Help Desk, I can be your right choice. I am positive it would be equally beneficial for us to meet and talk about the goals of your organization and how my technological and computer abilities can assist you attain those goals.

Work History



Up to April 2014

• Customer service orientation
• Verbal and written communication
• Methodical, systematic, organised and attention to detail
• Ability to debug and troubleshoot
• Microsoft Specific :, ASP and, XML, HTML, SSL, com+, activeX controls, ADO, SharePoint
• Web / UI specific : OO analysis and design, design patterns, UML, XML, SQL, Application Server (Jboss or other), Web servers (Tomcat or other), Ability to develop / maintain systems using ASP, SQL,, VB6, HTML and XML, .NET, MS SharePoint (Specialist)

Net Developer

Broll Property Group

Develop and support MYSQL database Applications.Monitor and optimize MYSQL database. performance and capacity planning
Develop MYSQL normalization.
Manage benchmarking and performance tuning.
Assist with database installation, upgrades or migration.
Ensure data protection and backups.
Provide feedback on functional requirements

IT Help Desk Technician and Application Supporter

Chartis Insurance/AIG

Reason for leaving: Contract ended
Year: 2010/02/01-2011/12/30

Duties and Responsibilities:
• Troubleshooting of hardware, software and network systems
• Configuration and Maintenance of E-mail and internet
• Troubleshoot hardware, software and network systems.
• Installation of Microsoft Office.
• Installation and upgrading the Windows XP, Vista and Windows 7 operating systems.
• Monitor system performance and provide security measures, troubleshooting and maintenance as needed.
• Assist users to diagnose and solve their problems.
• Adding/deleting/modifying user accounts information, resetting passwords, etc
• Design and implement systems, network configurations, and network architecture, including hardware and software technology, site locations, and integration of technologies.
• hardware and software.
• Logging of own Helpdesk calls
• Telephonic support to users and remote desktop support.
• First Line and Back office LAN and network support.


Help Desktop Support/System Administrator


Assist Users with Password reset (Telephonically)
Remote Desktop Connection
Provide Helpdesk Support
Provide Administrative support
Data Capturing
Installing Software Windows XP, Windows 7,
Configuring Pc’s
Basic office admin duties filling
Data capturing, reconciliation of acc
Customer service assistant

Qualifications & Certifications

Information and Technology (Systems Development)

DVG Media Training

Modiri High School

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