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I am very experienced in all forms of Retail Loss Prevention including staff, customers, price files and deliveries.
WINDSOR FARM SHOP
Consisting of The Farm Shop, The Coffee Shop and The Garden Centre, Windsor Farm Shop was established in the grounds of Home Park to sell Beef, Pork, Lamb and Poultry from the Royal Farms. It is part of the Queens private estate and is one of the highest profile Farm Shops in the country. Full P & L responsibility, control of all aspects of business management and strategy, staff and product development, business and marketing analysis. Reporting to the Deputy Keeper of the Privy Purse.
❑ Improved customer service through motivated colleagues
❑ Sales improved through increased product lines and better customer service
❑ Professional retail strategy and planning adopted throughout the site
❑ Production and distribution of new Hamper brochure
❑ Improved advertising and marketing strategy
REGIONAL COUNTERS COACH
Responsible for all aspects of the Fresh Food Counters offer in 17 stores across Surrey. Engagement, persuasion, passion and support of the Regional Manager, Store Managers and Colleagues are the main avenues to improving the Standards of Customer Service, Merchandising, Range and Ambience at the Fresh Food Counters.
❑ Major Fresh Food Counters project completed at Cobham store
❑ Major expansion of Takeaway Food including Pizza, Hot Coffee and Chicken
❑ Project Manager for the Counters Improvement Programme across the Region
❑ 7 major Fresh Food Counter conversions during 2011
BUSINESS PARTNER - COUNTY DELICACIES
Full Profit & Loss responsibility plus all aspects of business management and strategy, including staff and product development, business and marketing analysis.
❑ Introduced Great Customer Service, reflecting specialist nature of the business
❑ Diversified company by successful launch of wholesale business
❑ Built up busy lunchtime Food to Go operation, including Deli Baps, coffee, soup
❑ Developed Outside Catering with contracts at Yell, Microsoft and Reading Council
❑ Established and developed effective Business relationships with suppliers in France and Germany, resulting in lower cost price base
NUANCE, MANCHESTER AIRPORT
Responsible for the Nuance Global Traders, Tax and Duty Free business at Manchester Airport. Operating in all 3 terminals with an annual turnover of £37m, staff of 215 and 18,000 sq ft of retail space across 9 units.
❑ Excellent professional relationships with key stakeholders
❑ Established successful communication model across multi-site operation
❑ Successful in winning 7 new contracts across the airport
Terminal 1 - Tsunami Fashion
Terminal 2 - Tsunami Fashion, Goldsmiths, All'ombra Sunglasses
Terminal 3 - Duty Free store, Chocolate Box, Goldsmiths
❑ Planned and managed the opening of TF2 selling Fashion Brands, Accessories, Watches, Jewellery, and Technology in T2, sales area 2500 sq ft, sales of £6m
❑ Planned and executed £2.5m refit of T2 Duty Free store, extended to 7000 sq ft, with sales of £20m and 120 staff
DISTRICT MANAGER - ICELAND
Responsible for the operation of 15 stores. Annual turnover of £25 million, staff of 200
Achievements and Responsibilities include:
❑ Introduced highest customer service possible
❑ Developed and promoted several managers and deputy managers
❑ Successfully opened seven new stores and six major refits completed
❑ Reduced shrinkage to below company average
❑ Setting and monitoring of financial, salary and expense budgets
MERCHANDISING MANAGER - ICELAND
Responsible for the development of a new Merchandising and Product Information Department. Reported to the Buying Director.
Achievements and Responsibilities include:
❑ Chaired regular range reviews with Buyers and Marketing Department
❑ Led team redesigning store space management resulting in increased profits
❑ Conceived, designed and launched new Retail Marketing Book
❑ Designed and implemented merchandising layout plans used in stores
❑ All Point of Sale material used in Iceland stores.
STORE MANAGER and DISTRICT MANAGER - ICELAND
DECK OFFICER CADET
ROYAL FLEET AUXILIARY
Training at sea and college, studying navigation, astronomy, meteorology, nautical science and communications.
Qualifications & Certifications
Riversdale College of Technology
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