Gola Sobczyk - Customer Service Manager - Modlnica, Lesser Poland Voivodeship, Poland

Marta Gola Sobczyk

Modlnica, Lesser Poland Voivodeship, Poland


Customer Service Manager

Work History

Administrative Team Leader & Office Manager

CellMark Deutschland GmbH

February 2009 - September 2012

(formerly known as Alcan International Network Deutschland GmbH) Division in Poland,

* management of Polish division of the company;
* Back Office Team management - a team of SBO Administrators providing Customer Service in the field of
SAP R/3 - OTC, P2P operations for European units;
* work on global (Europe, Asia, U.S.) and European projects in the field of standardization, improvement
existing processes in SAP (Order To Cash) and administrative procedures, processes of Customer Service
* implementation and monitoring of worked out solutions;
* management of Master Data in SAP - creation, keeping up to date (Customer's and Supplier's data);
* Profit/Cost Centers management for Europe, Asia;
* reporting based on SAP system;
* monitoring of KPIs, high service level;
* employees recruitment and training;
* care and monitoring compliance with legal, official requirements under Polish law;
* monitoring and ensuring the continuity of all contracts with external suppliers, service providers for Polish
division ex. banking, IT, travel agencies, insurance agencies and others

Key Account Customer Service Team Coordinator & Project Manager

September 2005 - January 2009

Albéa Poland Sp. z o.o. (formerly known as Alcan Packaging Beauty Cebal Tuba Sp. z o.o.), Lodz

* managing a team of Key Account Customer Service providing a comprehensive service to key customers in the field of SAP R/3 OTC process and Supply Chain (including production plans);
* KA portfolio management - one of the largest customers, leader in a cosmetic industry AVON;
* coordinating the flow between client and production units throughout Europe (PP, DPP, SC) => advanced
understanding of the development & production of cosmetic packaging;
* management of database of customer's products;
* management of Master Data in SAP - creation, keeping up to date (Material Master Data);
* implementation and monitoring of customer's demand;
* development and launching new products (graphic design, samples, trial production, etc.);
* management of existing products portfolio;
* reporting to the client and the board;
* customer's complaints and returns treatment;
* monitoring of KPIs (SAP);
* participation in regular meetings and negotiations with the customer at home and abroad => support
provided to Sales Manager in the field of portfolio, product specifications and customer's work flows in different locations;
* prices calculation on the basis of technical specifications;
* several months of experience above in the branch office in Germany, Alcan Packaging Beauty / Cebal
* member of Cebal Tuba Management Board

Trade Specialist

July 2002 - August 2005

ISPOL Sp. z o. o. Representative of Hunter Douglas Netherlands, Kielce

Department of Export & Import / Customer Service:

* cooperation with customers, suppliers (Europe, Eastern Europe, South Africa);
* coordinating sales activities through supplier=>company's warehouse;
* management of customers & suppliers database in AS400;
* participation in meetings, negotiations with suppliers, customers;
* preparation of commercial offers and contracts in English, Russian;
* offers' creation, presentation in English, Russian;
* search for customers

Department of Planning and Coordination of Supply:

* KA portfolio management - one of the largest customers, leader in interior industry IKEA;
* cooperation with customer's units in Europe, U.S.;
* procurement planning in Supply Chain (vs production plans, warehouse stocks, supplies);
* management of OTC process (MTM product) for customer's units in Europe, U.S. in AS400 system;
* existing products portfolio management;
* reporting to the client and the board;
* creation of technical catalogue in Russian/English versions presenting the company's offer

Trade Specialist

January 1998 - February 2001

own trading activity

* cooperation with Leasing company, service, offers, contacts with individual and fleet clients of car

Qualifications & Certifications

School of Economics and Business Administration in Kielce

School of Economics and Business Administration in Kielce

Management and Informatics

School of Commerce in Kielce

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