Mofet - I.T Technician - Alberton, South Africa

Marshall Mofet

Alberton, South Africa

Services

I.T Technician

Summary:

Laptop, Desktop, printer, server and mobile support

Work History

IT Technician

Department of Human Settlements

May 2013 - April 2014

 Provide 1st line technical support to users & devices.
 Installation and upgrading of operating systems
 Installation and support of office suits and upgrading
 Testing installing, configuring and maintain applications and new equipment (desktops, printers, scanners, 3g cards and iPads).
 Perform technical support of transversal systems, demend database, and needs register.
 Assist in the network support of LAN.
 Monitor WAN connectivity between Head Office & Regional Office (Ekurhuleni Regional Office) and liasi with GDF.
 Solve data communications problems.
 Install security patches, antivirus updates, run daily backups on Cibecs for users
 Asset auditing and manage the ICT asset register.
 Interpret and translate user requirements.
 Liaise with ICT equipment suppliers for exchange of under warranty, faulty ICT equipment.
 Identify, track and solve software and hardware problem, compilation of a daily incident and solution report.
 Prepare monthly reports on Centennial, Cibecs and Altiris.
 Configure and Support on mobile devices.
 Presentations, ICT Awareness; Service Level Management, Information and Knowledge Management, Laptop and Desktop Standards, Centennial, Cibecs and GPG Policies )
 Server Support: Perform server audits assist with the backups on the server and monitoring of GUP server, backup server, Updates server and File server
 Mentoring Interns

Field Service Engineer

Gauteng Department of Human Settlements

October 2012 - April 2013

• Start Date: 1 October 2012 • End Date: 30 April 2013
• Responsibilities:
➢ Provide 1st line technical support to users & devices.
➢ Installation and upgrading of operating systems
➢ Installation and support of office suits and upgrading
➢ Testing installing, configuring and maintain applications and new equipment (desktops, printers, scanners, 3g cards and iPads).
➢ Perform technical support of transversal systems, demend database, and needs register.
➢ Assist in the network support of LAN.
➢ Monitor WAN connectivity between Head Office & Regional Office (Ekurhuleni Regional Office) and liasi with GDF.
➢ Solve data communications problems.
➢ Install security patches, antivirus updates, run daily backups on Cibecs for users
➢ Asset auditing and manage the ICT asset register.
➢ Interpret and translate user requirements.
➢ Liaise with ICT equipment suppliers for exchange of under warranty, faulty ICT equipment.
➢ Identify, track and solve software and hardware problem, compilation of a daily incident and solution report.
➢ Prepare monthly reports on Centennial, Cibecs and Altiris.
➢ Configure and Support on mobile devices.
➢ Presentations, ICT Awareness; Service Level Management, Information and Knowledge Management, Laptop and Desktop Standards, Centennial, Cibecs and GPG Policies )
➢ Server Support: Perform server audits assist with the backups on the server and monitoring of GUP server, backup server, Updates server and File server
➢ Mentoring Interns

Intern

Gauteng Department of Human Settlements

August 2011 - September 2012

 Provide 1st line technical support to users & devices.
 Installation and upgrading of operating systems
 Installation and support of office suits and upgrading
 Testing installing, configuring and maintain applications and new equipment (desktops, printers, scanners, 3g cards and iPads).
 Perform technical support of transversal systems, demend database, and needs register.
 Assist in the network support of LAN.
 Monitor WAN connectivity between Head Office & Regional Office (Ekurhuleni Regional Office) and liasi with GDF.
 Solve data communications problems.
 Install security patches, antivirus updates, run daily backups on Cibecs for users
 Asset auditing and manage the ICT asset register.
 Interpret and translate user requirements.
 Liaise with ICT equipment suppliers for exchange of under warranty, faulty ICT equipment.
 Identify, track and solve software and hardware problem, compilation of a daily incident and solution report.
 Prepare monthly reports on Centennial, Cibecs and Altiris.
 Configure and Support on mobile devices.
 Presentations, ICT Awareness; Service Level Management, Information and Knowledge Management, Laptop and Desktop Standards, Centennial, Cibecs and GPG Policies )
 Server Support: Perform server audits assist with the backups on the server and monitoring of GUP server, backup server, Updates server and File server
 Mentoring Interns

Projects

ICT Awareness for GDHS

Worked closely with Gauteng Department of Human Settlements management in presenting ICT Awareness presentations to Head Office and all the regions.
ICT Awareness detail: Service Level Management, Desktop and Laptop Standards, Cibecs (backup software), Centennial (audit software), Knowledge and Information Management, GPG Policies

Installed cat 5 cable (Ubuntu)

Worked closely with Ubuntu Networks (during internship), installing cat 5 cable for Gauteng Department of Human Settlements customer support section.

Qualifications & Certifications

A+ Certified

COMPtia

System Support

HP, Gijima Technology

IT Diploma

PC Training and Business College

Gijima

Senior Secondary School Eden Park

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Marshall Mofet provides the following services:


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