Norman - Human Resources - Montego Bay, Saint James Parish, Jamaica

Marsha Norman

Montego Bay, Saint James Parish, Jamaica


Human Resources

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


I have over 16 years experience in the human resources field. My expertise spans recruitment and selection, training and development, discipline, engagement, change management and team building. I am especially known for leadership skills, I received a leadership award from the Ritz Carlton, Rose Hall Jamaica.

Work History

Assistant Director of Human Resources

Rose Hall

February 2011 - June 2013


In this portfolio I had responsibility for Performance Management, Training and Development, Legal compliance, Salary Administration, Internal Communication, Recruitment, Motivation, Recognition, Work Permits, Coach and Counselling, Employee Survey Administration, Employee Events and Discipline.

✓ Appointed SWOT Champion in 2012 and ensured that strategic planning was done by each department at the Ritz Carlton Rose Hall. Results were then forwarded to Head Office and used in the development of Company- wide 2013 goals.
✓ Rated a strong performer on the LPP (evaluation) tool in 2011 and 2012:
➢ Received a K (highest level) on leadership in 2012
➢ Received a K (highest level) on training in 2011
✓ Facilitated the highly successful supervisory management training programme in which supervisors, learning coaches and administrators were trained. Personally taught the transition, time management and conflict management courses.
✓ Led a staff attitude T3 project in 2011 and 2012 and this resulted in staff attitude defects (as reported by Gallup) being reduced from 5% to 2%.
✓ Strengthened social outreach of the Property by enhancing our relationship with two agencies; the Blossom Child-Care Facility and SOS Children's Village, Barrett Town. The Property received a perfect score in this area from Corporate
✓ Successfully led all staff engagement for 2011 and 2012, activities included football, cricket and netball competitions; sports day, domino, singing and poetry competitions and mothers and fathers day celebration.

Director of Human Resources

Agro - Investment Corporation, Ministry of Agriculture and Fisheries

July 2009 - February 2011

Directing, facilitating and monitoring the day to day human resources management activities in the Agro-Investment Corporation which had approximately fifty two (52) employees. These activities included executing strategic initiatives to attract, develop and retain skilled and productive employees.

Main accomplishments:

✓ Aided in the development of the "Food Quality and Food Safety Management System Component of the Agricultural Competitiveness Programme (ACP) which was funded by the Inter-American Development Bank (IDB). Assisted in the creation of strategic objectives, work plans and budget for that component of the Project.
✓ Developed a training plan
✓ Prepared approximately 15 job descriptions for the Project
✓ Arranged and led interviews for the Project
✓ Led strategic initiatives which resulted in enhanced organizational culture at the Agro-Investment Corporation
✓ Implemented a job enrichment programme
✓ Established a performance management system
✓ Prepared a culture plan for the Agro-Investment Corporation
✓ Developed an organizational manual

Ten employees reported directly to me in this portfolio.

Directors of Administration and Auxiliary Staff of Councils in Human Resource Management

Personnel Officers

Up to September 2007

Ministry of Local Government and Environment: (July 24-27 & September 4-7, 2006)

Contributed to institutional change and strengthening at the Ministry of Local Government and Environment by training ninety nine officers including Managers, Heads of Departments, Personnel Officers, Directors of Administration and Auxiliary Staff of Councils in Human Resource Management. This programme was implemented through the Parish Infrastructure Development Programme (PIDP) which was funded by the Inter-American Development Bank (IDB). It was taught at the certificate level through six modules inclusive of Strategies and Environment, Strategic role of HR Management, Staffing the Organization, Types of Selection Methods, Developing Human Resources and Performance Management and Appraisal Process.

Technical Officer

Ministry of Agriculture

November 2004 - June 2009

Main Task:
Implementing, coordinating, supervising and monitoring all the activities of the Agricultural Health and Food Safety component of the ASSP. This component was further divided into three components; Plant Health, Food Safety and Animal Health. As technical officer there were managerial, human resource management, coordinating and administrative responsibilities. This programme was funded by the Inter-American Development Bank and Government of Jamaica.

Managerial Duties
✓ developing annual and monthly work-plans
✓ overseeing a budget of $3,502,399.00 (US)
✓ designing terms of reference for international and local consultancies
✓ monitoring and evaluating consultancy services
✓ administering procurement of goods and services
✓ monitoring civil work activities such as construction of warehouses, cold storage facilities and laboratories and refurbishing of office spaces
✓ executing contracts and payments
✓ submitting annual, quarterly and monthly reports to the Inter-American Development Bank (IDB) Planning Institute of Jamaica and Project Director of the ASSP
✓ monitoring the job functions of 8 Animal Health Technicians and 1 Executive Secretary

Training Duties
✓ Training senior government officials in the areas of human resource management, team building techniques and communication skills.
✓ Training farmers in group dynamics
✓ Conducting training needs assessment of internal staff and farmers
✓ Developing and implementing evaluation techniques for training programmes
✓ Developing intervention procedures by utilizing techniques such as interviews and participant observation
✓ Developing approaches to solving group problems and incorporating sociological research and other related disciplines
✓ Organizing and conducting workshops and seminars for capacity building

Achievements as technical officer:

✓ On completion of the Project the internal IDB evaluator rated the Agricultural Health and Food Safety Component as satisfactory (2nd highest...

Assistant Technical Officer

Ministry of Agriculture

May 2002 - October 2004

Main Task:
Special responsibilities for the Human Resource function with special emphasis on training.

Qualifications & Certifications

Human Resource Development

Social Development (INDES) and the University of the West Indies

Human Resource Development

University of the West Indies

UWI School of Continuing Studies

Public Relations

Institute of Management and Production

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