Botha - Business Analyst - Cape Town, Western Cape, South Africa

Marrisa Botha

Cape Town, Western Cape, South Africa

Services

Business Analyst

Work History

Senior Risk Analyst

Curo Fund Services

From September 2012

Current

Senior IT Risk and Security Analyst

Curo Fund Services

Up to September 2012

Responsible for 2 security administrators, supporting the Identity and Access Management processes
• Responsibilities/ Functions Include:
* Performance Reviews of staff on a quarterly basis
* Review and quality assurance of technology controls using Control Self Assessment Process
* Bi-Annual Risk assessment certification for technology
* Bi-monthly risk meetings with technology to provide feedback on risk posture
* Managing service providers, where risks has been identified to improve service
* Risk advice and guidance to business on information security and technology risks
• Monitoring of identity and access management processes across the business on various platforms and applications.
• Management of security administration function, including hiring new staff when required.
• Writing and formulising policies across business units, focusing on technology
• Due diligence and contract reviews for new and existing vendors
• Daily service review meetings to monitor delivery to SLA and OLA agreements
• Review of critical incidents and managing root cause to implementation
• Review of all changes to the production environment
• Overall review of production stability and management
◆ Vulnerability Management
◆ Capacity Management
◆ Change and Release Management
◆ Configuration Management
◆ Resiliency Management
◆ Problem Management
◆ Technology MIS
◆ Event Calendar
◆ Day to day management and coordination of security incidents
◆ Incident assessment and categorisation
◆ Response

Technology Risk Analyst

JPMorgan

February 2008 - August 2012

• Responsible for 2 security administrators, supporting the Identity and Access management processes locally
• Performance Reviews of staff on a quarterly basis
• Review and quality assurance of technology controls using Control Self Assessment Process
• Bi-Annual Risk assessment certification for technology
• Bi-monthly risk meetings with technology to provide feedback on risk posture
• Formed part of a global risk team who co-ordinated risk activities across the globe.
• Co-ordination of due diligence exercises for local vendors to be used by location
• Product security reviews
* Risk advice and guidance to business on information security and technology risks
• Co-ordination of risk solutions as dictated by global risk
• Daily service review meetings to monitor delivery to SLA and OLA agreements
• Review of critical incidents and managing root cause to implementation
• Review of all changes to the production environment
• Co-ordination of resiliency plans and methodologies
• Implementation of risk framework required for new entity
• Integral part of the core team to co-ordinate the offboarding of the location from JPMorgan into a standalone, operational business
• Identifying and solutions of remediation actions to mitigate the risks identified
• Facilitate internal and external audits for the location
• Implementation of a strong due diligence process for vendors, including product reviews still in use by the organization
• Co-ordinating standardization efforts for the Cape Town location, with global counterparts
• Roll out and implementation of various types of new standards during the period, especially as a result of legislative and group policy changes to ensure compliance.
• Implemented security awareness and induction programs for the technology and risk teams to ensure continuous and updated knowledge exist across the organization
• Design and completion of technical documents, including templates, technical guides to assist with the setup procedures...

Assistant Vice President

JP Morgan Asset Management Services

July 2007 - August 2012

Service Delivery Analyst

JPMorgan

December 2004 - January 2008

• Management of technical infrastructure team in absence of Ti Vice President - team of 8 staff
• Dedicated manager to the team of 2 forming part of the security admin team
• Key staff member in the migration of Tasc Administration post the sale of company to JPMorgan
• Consolidated security admin function to a single team to perform the function centrally for all applications and platforms.
• Integration of the Tasc organization into JPMorgan, ensuring standardisation efforts and roll out of standard toolset is completed successfully
• Implemented the risk framework and toolset dictated by new organization in the location and maintaining the actions from any identified risks
• Migrating of users, internal and external onto the new domain with the related access applied from the new Active Directory.
• Facilitate the co-ordination of the applications to be amended to be aligned with JPMorgan standards.
• Co-ordinating audit engagements (internal and external audits) with teams both local and abroad.
• Implementation of the SAS70 as a measure to provide assurance to external new and existing clients
• Liaising with project teams on new client take on projects or organizational changes, with reporting into senior management teams locally and abroad
• The co-ordination of resiliency exercises for the location
• Implementation of JPMorgan Risk framework and methodology in Cape Town office

Business Analyst and Technology Support

Tasc Administration

April 2003 - June 2007

Business Analyst Level I

Tasc Administration Services

June 2002 - November 2004

• Meeting with senior managers and the client to document business requirements to facilitate migrations and upgrades
• Support to the business on various applications, resolving and maintaining a stable BAU environment. This included writing scripts in MS SQL and MS Access to update information or extracting data
• Creating and presenting documentation related to various projects to senior management to be implemented as part of the new launch of services or products. These included application templates, service forms, both in electronic and hard copy forms
• Report writing and design of reports using Crystal reports to extract both internal and external reports to clients and management.
• Using Cognos to extract Management information for decision making
• Liaised closely with the external vendors to fulfil the business requirements and facilitated the implementation process until the project is successfully implemented.
• As part of this role interviewed business users to understand business requirements
• Rolled out appropriate training related to the upgrade or new product implemented
• Project managed upgrades or product changes across the infrastructure and applications suite
• Successful implementation of change management and appropriate incident management processes for the company
• Product reviews and customisation thereof to fit company's requirements
• Onboarding of new services as part of company's service offering.

Technology Business Analyst, Coach and System Administrator

Nedcor Investment Bank

May 2000 - March 2003

Business Systems Consultant

Tasc Administration Services

June 2000 - May 2002

• Responsible functionally for a team of 6 administrators
• Setup of new business unit, which took responsibility for the take on of retail investments
• Product reviews and vendor assessments
• Liaison with clients and the services quality and SLA
• System administration support on the databases and application
• Testing and QA of application changes prior to implementation
• Data migration of data as part of take on of clients
• Writing functional specification to be used by the developers
• Interviews with clients and business on requirements
• Designing and writing reports for statements to investors
• Data analysis to resolve identified issues
• Presenting of solutions to managements for approval post solution design.

Business Analyst

Nedcor Investment Bank

May 1999 - May 2000

• Acting as Head of call centre in the absence of senior management - responsible for approximately 30 staff members, call centre agents and administrative staff included
• Interviewing business users to document business requirements
• Translation of business requirements to the relevant detail functional specifications, along with data mappings where required
• Migration of new business from one platform to another
• Data analysis and reporting to senior management on findings
• Service revision for new services to be provided in the call centre
• Training and roll out of new products launched to ensure smooth implementation
• Key Performance Monitoring and reporting

System Administrator

Nedcor Investment Bank

August 1998 - April 1999

• Supporting call centre technology and applications
• Configuration of system and upgrades
• Product review and providing input into selection processes
• Business interviews and documentation to implement customised CRM systems
• Testing and quality assurance of implementations performed by technology prior to implementation
• Drawing up of required procedural documentation to be used in the business unit
• Implementation and training of new products, including road shows to champion new product and promote usage
• Monitoring post-implementation to report success to of product roll out

Coach/Trainer

Nedcor Investment Bank

August 1997 - July 1998

• Training and rating of staff members who form part of the call centre staff
• Understanding local and international markets to enable team to service clients
• Co-ordinated training schedules and liaised with the relevant external training vendors or training department
• Testing of call quality and revision
• Reporting and measuring staff
• Daily review meeting dealing with SLAs and OLAs as well as daily market indicators
• Review of controls to be implemented for the call centre to integrate into broader governance structure in the company
• Mentoring and 1:1 coaching of staff
• Liaising with product developers to roll out new products to be roll out

Client Service Consultant, Nedcor Investment Bank

Syfrets

June 1996 - July 1997

• Employed as a management trainee formed part of a graduate programme
• Startup operation, which included a centre of excellence to promote remote transacting to investors
• Daily tasks included:
* Interacting with clients telephonically
* Meeting and servicing clients as walk-in clients
* Review and documented potential fraud to prevent security breaches
* Designing of specific templates to correspond to clients
* Preparation of knowledge objects to be used by agents
* Client account administration
* Training and mentoring new staff members
* Implementing call centre processes
* Liaising with local and foreign banks
* Liaising with branches across the country
* Identify efficiency requirements, solution and present for implementation

Client Service Consultant

Boland Bank PKS

February 1995 - May 1996

• Telephonic client liaison with clients using electronic banking and contact centre
• Overnight support for ATM technical resources
• Co-ordinated roll-out of Point Of Sale technology to vendors
• Technical support to vendors on Point of Sale machines
• Liaised with VISA and Mastercard on card transactions
• Facilitated the roll out of loyalty cards programs
• Co-ordination of new card programs to new vendors supported by the bank
• Reviewing and mentoring progress of new team members

Call Centre Administrator

Boland Bank

July 1983 - December 1999

Qualifications & Certifications

Natural Science

University of Western Cape

English

Klein Nederburg Secondary

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