Fenton - Hospitality Management - Fitzroy Town, Saint John, Antigua and Barbuda

Marlon Fenton

Fitzroy Town, Saint John, Antigua and Barbuda


• Highly energetic hospitality professional with over ten (10) years in restaurant industry, and over twenty (20) years in resort properties.

• Driven on promoting customer satisfaction through exceptional service.

• Highly effective at incorporating creative leadership skills to achieve business objectives, and direct projects that improve efficiency while meeting deadline and budget requirements.

• Versatile, flexible being able to fit in at all levels of the organizational chart with background efficiency in employee management, hiring, training and benefits; highly detailed-oriented and organized.


Hospitality Management


• Served as key contributing member of Leadership team
• Initiated and cultivated food & beverage departmental culture of “Exceptional Service Attitude by creating Experiences to all guests, making their stay of something special; basically by “Going the Extra Mile” or by “Wowing the Guest”.

Customer Service
• Collaborated with team, other department and client, to ensure the delivery of efficiency, high -quality service.
• Consistently recognized by management for providing superior customer service.

• Performed accurately and timely monthly inventories of supplies and equipment including food, beverage, glassware and utensils.

Employee Training
• Educated new employees on proper facilities procedures and policies, to ensure that all Food & Beverage Service protocols were adhere to.
Sales & Promotion
• Planned and execution promotional events to market services to the local market clients.

Work History

Industrial Relation Officer

Antigua & Barbuda Employers' Federation - St. John's Antigua

From March 2014

• Advised members in their various challenges in dealing with workers
• Promote and aid in Collective Bargaining
• Oppose legislations that are disadvantageous to Employers
• Preparation of employment contract at all levels
• Negotiate & processing of dispute with Trade Union
• Identify, develop and co-ordinate Training Workshop needs on behalf of the Membership
• Help to promote the adherence to Labour Laws and good HR Practices
• Interpretation and advice to the membership on the Antigua & Barbuda Labour Code

Professional Courses and Certification

Asst. Food & Beverage Manager

Blue Water Beach Hotel

• Identified inefficiencies and made recommendation for process improvements.

• Optimized the overall customer experience through improved and consistent service standards by going the 'extra mile'.

• Upgrading and developing training techniques targeted at resolving even the most difficult customer issues.

• Successfully reduced the amount of employee's overtime through budget controls and by effective delegating task with increase productivity.

• Improved service quality and increase sales by developing a competent team with a strong knowledge of the company's product and services being offered.

• Provided detailed monthly departmental reports and updates to senior management.

• Effectively communicated with team members to maintain clearly defined expectations

Asst. Food & Beverage Manager

Mamora Bay, Antigua

• Daily communication with customers during service period handling any complaints due to service shortfalls

• Directed the service operation both from the service side and kitchen expedition ensuring food-related activities such as food presentation consistency.

• Develop recruiting strategies with the help of the HR in anticipation of staffing needs.

• Updated new employees self-evaluation forms that focused on employee's performance, competencies, engagement and development.

• Respond with timely follow ups to resident or in-house guest complaints regarding food or service deficiencies.

• Effectively communicated with service and kitchen staff regarding customer allergies, dietary needs and any other special request.

Food & Beverage Manager

Sunsail Club Colona

- Hodges Bay, St. John's Antigua

• Monitoring of supervisory team to ensure department standards are followed, i.e. daily pre-shift and weekly department meetings to maximize departmental organizational efficiency

• Ensure my presence in the restaurants during service periods in support, taking appropriate action to ensure food quality and service standards are consistently met

• Develop and implement department policies and procedures in minimizing loss and misuse of equipment through effective supervisory management and staff training

• Optimized profit by controlling food, beverage and labour cost on a daily basis

• Built sales forecasts and managed schedules to reflect desired productivity targets

• Performed restaurant walk-through to gauge timeliness and excellent service quality.

• Collaborate with the Executive Chef to analyze and approve all food and beverage selection.

• Develop and maintain an efficient and productive staff profile toward service excellence that provides hospitable, professional service whilst adhering to policies and business initiatives.

• Counseled and discipline staff when necessary by following the guidelines set out in the disciplinary procedure policy.

Night Manager

Old Road

St. Mary's, Antigua

• Manage the operation in the absence of the General Manager and all other department heads during the 24 hour cycle period.

• Identify and report all service inefficiencies, making recommendation for product improvement.

• Optimize the overall customer experience through effective communication and follow up with all guests complains.

• Meet, Greet and check-in all late arrival guests after the team's end of shift, ensuring that same service procedure standard are afforded to the guests.

• Monitor and support in all early check out process, ensuring all procedures are followed, settling all outstanding balances on guest's folio.

• Assist and support night audit team to ensure auditing is completed in a timely manner.

Deputy General Manager/Services

Rex Grenadian Resort

- St. Georges, Grenada

• Deputize in the absence of the General Manager making sound decision in the best interest of the company within my empowerment.

• Through my hospitable and professional attributes, was able to encourage repeat business by developing long-term professional relationship both with local and international clients.

• Managed and lend support with the daily efficiency of all Front and Back of the House Operations as a support to the respective outlet managers.

• Developed the food & beverage first ever incentive performance plan, which resulted in a motivated and more productive team with increased sales.

• Develop and implemented policies, procedures and process improvement initiatives to improve retention rates and improve customer satisfaction

• Coached and mentored all my leadership team by offering constructive feedback and taking interest in their long term career goal.

• Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Qualifications & Certifications


Cambridge International College

Operations & Management

Cambridge International College


Cambridge International College

Business Management/Administrative

International Institute for Hospitality Management

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