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Tugwell - Project Manager - Cardiff, Wales, UK

Mark Tugwell

Cardiff, Wales, UK


Currently a self employed business owner (

Current CV profile
An accomplished, customer focused manager and leader with strong organisational and project management skills, passionate about people and specialising in customer service delivery, process development and office systems in the charity, not for profit and commercial sectors. A team player who can also work independently.

If you have any questions or would like further information, please feel free to add me to your network or get in touch.


Project Manager

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History


SlingStone Project Solutions

October 2011 - October 2011

Self employment business venture covering three core areas:

Project Management
Creative Development

Project solutions for charities, community groups, churches, not for profit/voluntary, individuals and creatives.

Slingstone Project Solutions is the result of bringing together my key skills, experience, knowledge and personal goals to develop a business that draws on the concept that the right people with the right combination of resources (no matter how small) can achieve much. My passion is to enable individuals, groups and organisations realise this in the things they are trying to achieve.

Fundraising and Information Officer (Volunteer)

Media Academy Cardiff

June 2011 - June 2011

Voluntary position

Project Manager (Volunteer)

Cardiff Nativity

September 2010 - September 2010

A drop in live theatre performance of the Christmas story.

Primary responsibilities have been to develop the operational and business development of the overall project. Currently working on developing the project within Cardiff and looking at opportunities to roll 'Christmas - The Story' into the other towns and cities in the UK for 2012.

Job seeker and Volunteer

a time of unemployment

July 2010 - September 2011

- Volunteering for several charities and not for profit organisations
- Looking for new employment and business opportunities
- Proactive networking
- Training and personal development
- Supporting and motivating others during their job search
- Developing new business ideas

These activities have helped develop a range of skills including:
Management, Leadership, Creative Development, Networking, IT development, Fundraising, Communication.


Cardiff Foodbank

December 2009 - December 2009


Customer Service Centre Manager

Care for the Family.

February 1998 - July 2010

I held three positions at Care for the Family having joined as Supporter Relations Team Administrator in 1998 and promoted to Supporter Relations Team Manager in 2003, a role in which I also held the position of Data Protection Officer. In 2007 I was promoted to the role of Customer Service Centre Manager and was responsible for managing a team of 12 operators in the charity’s inbound and outbound call centre. This involved monitoring processes to ensure the highest level of customer satisfaction at all times, undertaking staff reviews and appraisals identifying and implementing any training requirements and successfully managing the team through organisational restructures and changes. An important part of my role was to be directly involved with the introduction of a new Customer Relationship Management (CRM) system. This involved not only a thorough knowledge of the system but also a complete understanding of the organisation’s main aims and goals, problem solving and complaints processing. It also required liaising with other team managers to ensure that the new system was to be used to its full potential throughout the organisation.

During my time at Care for the Family I was also involve in supporting and developing a number organisational wide projects, systems and procedures.

Employment history at Care for the Family
Customer Service Centre Manager 2007 – 2010
Supporter Relations Team Manager 2003 - 2007
Supporter Relations Team Administrator 1988 - 2003

Reason for leaving: Redundancy

Administrative Assistant

The Benefits Agency

August 1996 - July 1997

General administrative tasks including, Disability Living Allowance and Attendance Allowance claims. Telephone communication with claimants and other benefit offices, admin support for higher grade staff.

Production Assistant

Backyard Studios/Magnetic Tape Services

August 1988 - June 1996

Cassette production and duplication, outsourcing CD production, location event recording, general office tasks, dealing customers queries and requests, supporting the directors in overseeing staff and office/building security.

Qualifications & Certifications

Cardiff University / Prifysgol Caerdydd

Coleg Glan Hafren, Cardiff

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