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Termeer - Photographer - Southampton, England, UK

Mark Termeer

Southampton, England, UK



Work History

Agency Front Office

Platinum Recruitment

From December 2010

Various four star hotels

Night Manager

Holiday Inn Winchester

December 2009 - November 2010

A 4 star, 141 bedroom Hotel, with restaurant, bar and conference rooms. Opened a new concept hotel, needing new procedures, with a team new to hospitality. These were attained with further improvements ongoing.
Responsibilities include: duty manager, front of house, hotel security, training of night reception staff, night audit, end of day finances and financial reports.

Key Achievements:
Operational procedures put in place for clear, concise directions on all aspects of Night duties through use of bespoke templates.
Training of night team new to hospitality on all aspects of night duties.
Extensive implementation of health & safety/fire procedures, First aid & fire marshal training.

Front of House Manager

Compass Group CRBS

June 2007 - October 2007

South West Regional Headquarters for RBS and Group Properties. Facility management for multiple sites across Bristol. Coordinating different contractors to ensure a smooth and seamless operation. Utilising limited resources during a challenging period of reorganisation, whilst the complex status was upgrading to campus.

Key Responsibilities:
Management and supervision of front office, Group 4 Security, ISS cleaning, Integral maintenance.
Liaising with Group Property.
Liaising with in house businesses.
Continuous improvement and introduction of procedural and operational standards.
HR, rotas and staff wages, leveraging limited human resources.
Guest satisfaction and complaint handling.
Departmental security, Health & Safety, Fire warden, Fire and disaster recovery plan.

Financial Control / Accounts / HR

Mercure Wessex Hotel

November 2007 - October 2009

A 4 star, 94 bedroom, city centre property, with restaurant and banqueting. Recently acquired, needing extensive procedural improvements to address historic issues, these were attained with further improvements ongoing.
Responsibilities include: duty manager, human resources management, financial management, invoicing, liaising with all departments, head office & external businesses, health & safety, early F&B management and supervision.

Key Achievements:
Improvements to cash and financial accuracy/accountability through use of bespoke templates, procedures & staff training.
Significant improvement to managing expenditure, through identification & control of serious financial ‘leaks’ and pruning of unnecessary contractors.
Extensive implementation of health & safety/fire procedures & training.

Agency Front Office

Towngate Personnel, Bournemouth, Dorset

April 2005 - May 2007

Various Four star Hotels

Interim GM & Front Office Manager

Berkeley Scott Ltd

April 2003 - March 2005

Thistle Hotel, Broad Street, Bristol 4 star Front of House Manager
Langorf Hotel, Hampstead, London 4 star General Manager

Key Achievements:
Improvements to cash and financial accuracy/accountability through use of bespoke templates, procedures & staff training.
Improvement and recommendation of new IT and front office management system linked with website for improved operational and reservations performance.
Improved breakfast presentation and content, increased customer satisfaction and return rate.
Reviewed and examined existing contractors replacing many with one contractor, with an immediate saving on expenditure.
Costings and forecasts for imminent inclusion of 10 more apartments at the Langorf Hotel.

Assistant Manager

Citadines Apart'hotels

July 1997 - April 2003

This challenging and diverse role attained through internal promotion within the group, to the second largest hotel in the group, 192 rooms, required a rapid turn-around strategy to address historic issues. This was achieved ahead of target and a continuous improvement strategy was executed.
Responsibilities include: management and supervision of all departmental heads, payroll, procurement and book keeping, IT systems development, conference and event management and human resource management.

Key Achievements:
Improvement of operational efficiency and standards within the housekeeping function. Addressed a significant legacy issue resulting in the property becoming a benchmark for the group.
Improved conference and event hosting revenues through improved marketing communications collateral and the Internet medium.
Increased productivity / overall efficiency via implementation of bespoke templates and applications.
Significant contribution to the over-target revenue increases for the 2000/2001/2002 periods, through use of yield management strategy.
Exemplary revenue improvement for January and February of 40% over budget.
Temporary manager during complete refurbishment of hotel whilst remaining open for 6 months.
Implementation of a new system and go live. Achieved fastest and most accurate hotel of the group.
Founder Member and Committee Member of The Bloomsbury Partnership. Significant improvement to Police relations, security and publicity for the hotel and the company.

Central Reservations Manager, Trafalgar Square
This head-office role, reporting to the regional manager of the hotel group, entailed developing and implementing new business systems and management controls to support the introduction of a new central call centre facility. This was attained on time and on budget.
Responsible for Occupancy of the 4 London hotels in the region of 600 rooms, recruitment, training, development and on-going appraisal of call centre agents


Blast Photographics

April 1990 - July 1997

Co-created a new magazine “Riff Raff” featuring an innovative format. Achieving significant recognition and commercial success, “Blast” became synonymous with live music reportage.
Planned and implemented a photographic processing business for Davies Attbrook Chemists, a small chain of Mayfair based pharmacies. This correlated with immediate revenue improvement.
Gained and developed a significant on-going relationship with a Spanish agency resulting in multiple commissions for “Hello” and “Elle” magazines.

Event Manager

Zone Graphics & Design Ltd

June 1987 - March 1990

Reporting to the Director, this client-facing role entailed event management from design stage through to installation of exhibition stand facilities.

Key achievements:
Project management for the British Steel stands at the Boat Shows. The British Steel Challenge (Global Yacht Race) and a key event for the European Parliament (Luxembourg).
Development of a key customer relationship with Mitsubishi Motors resulting in the award of an on-going contract for corporate image projection facilities within their UK dealerships.


Infra red

Utilise infra red photography instead of normal film for portraiture, lanscapes and low light.
Initially was B&W but once I started toning them I used colour IR. Still prefer my B&W as it is reminiscent of the old silver bromide/halide photographs from 1920's and has a quality that can puzzle the viewer as to both what process has been used and the subject matter.

Riff Raff

Inovative Rock Music Magazine, photographer. Was inspiration for magazine title and my photographic name 'Blast' was used for the live section. For the first 7 issues I helped with all aspects of choosing photographic material.

Qualifications & Certifications

M.Sc. – Computing (Part 1)

North London University

HND – Photography, Film and Television

Bournemouth & Poole College of Art & Design

Certificate – Art & Design Foundation Studies

Sir John Cass School of Art, City of London University

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