Singh - VSAT Installation - Brits, NW, South Africa

Mark Singh

Brits, NW, South Africa

Services

VSAT Installation

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Summary:

 Technical and pre-sales support to various customers locally and in African based countries (300 clients in total)
 Maintain good vendor relations
 Maintain client database
 Assist clients on technical issues like slow internet etc and liaise with NOC (Network Operation Centre) based in UK
 Produce marketing related material and present at trade shows
 Maintain stock levels
 Train clients on products
 Experience and knowledge on Voice/Voip
 Basic fiber optic installation
 Travel extensively to different sites to install, realign or fix VSATs according to client’s requirements and within specified timeframes
 Ensure supervision of activities of site including materials, checking quality of materials and checking quality of work
 Oversee and identify possible risks that may affect installation, work flow, quality, performance etc and report all risks identified to Head of Broadband Services Africa
 Troubleshooting and advice on site to clients
 Work with various in-house packages ie Oxygen (ticketing system), VSAT portal, Command Prompt
 Project management
 VPN, IP, Voip networking
 TPS support (Verifones Transaction Payment Solutions)
• Fixing and installing of hardware and software
• Liaising with Nedbank (main client with TPS)
 Clients
Nedbank nationally
Lodges nationally
Barclays Bank
Zimbabwean based companies
Schools including schools based in remote areas
Municipalities
Game Reserves
 Adhoc duties – Admin including maintenance of office, forex exchange and banking for finance department as and when required

Work History

Customer Services Assistant / VSAT Installer

LIQUID TELECOMMUNICATION OPERATIONS SA (PTY) LTD

From August 2010

(Leading independent data, voice and IP provider, supplying wholesale fibre optic, satellite and international carrier services to telecommunications operators in developing countries) - Bryanston

August 2010 - Present
Positions Held: Customer Services Assistant / VSAT Installer
Finance Assistant (Johannesburg branch)

Duties and Responsibilities:
Customer Services Assistant / VSAT Installer
* Reports into Head of Broadband Services Africa
* Technical and pre-sales support to various customers locally and in African based countries (300 clients in total)
* Maintain good vendor relations
* Maintain client database
* Assist clients on technical issues like slow internet etc and liaise with NOC (Network Operation Centre) based in UK
* Produce marketing related material and present at trade shows
* Maintain stock levels
* Train clients on products
* Experience and knowledge on Voice/Voip
* Basic fiber optic installation
* Travel extensively to different sites to install, realign or fix VSATs according to client's requirements and within specified timeframes
* Ensure supervision of activities of site including materials, checking quality of materials and checking quality of work

Work History
Duties and Responsibilities )

* Oversee and identify possible risks that may affect installation, work flow, quality, performance etc and report all risks identified to Head of Broadband Services Africa
* Troubleshooting and advice on site to clients
* Work with various in-house packages ie Oxygen (ticketing system), VSAT portal, Command Prompt
* Project management
* VPN, IP, Voip networking
* TPS support (Verifones Transaction Payment Solutions)
• Fixing and installing of hardware and software
• Liaising with Nedbank (main client with TPS)
* Clients
• Nedbank nationally
• Lodges nationally
• Barclays Bank
• Zimbabwean based companies
• Schools including schools based in remote areas
• Municipalities
• Game Reserves
* Adhoc duties - Admin including maintenance of office, forex...

Clerical Coordinator - Operations

April 2007 - July 2010

Duties and Responsibilities:
* Was instrument in starting the insurance department from scratch together with Team Leader
* Processed hospital, doctor and medical aid accounts
* Submitted accounts to Bupa International in U.K
* Case management
* Visited MSO patients in hospital
* Processed accounts for following International medical insurers:
• AIG
• Sureone
• Bupa (solely responsible for this account)


Work History
Duties and Responsibilities )

• Goldfields
• FEM and Oracle Med
• InterGlobal
• Cigna Barrick Gold
• Aetna Good Health
• Oracle
• Alliance Health
* Worked with following local medical insurers as well namely
• Primecure
• Genhealth
• Telemed
• Spectramed
* Captured claims on Excel spreadsheets
* Liaised with clients
* Maintained SLA (Service Level Agreement)
* Allocated work to fellow colleagues
* Call centre duties when required
* Processed all these accounts
* BHF - CPT4 Codes - ICD10 and ICD9 ( NHRPL)
* Worked with ticketing system as well as managed process flow of incoming claims
* Filing of cases
* Allocation of payments
* Trained new recruits on the in-house system and procedures involved in processing of accounts etc
* Sorted out queries for doctors and hospital accounts
* Price differentials (Netcare and Life Health Group)
* Weekly and monthly saving reports for the Operations and Financial Directors
* Compiled and worked on Excel spreadsheet for clients like Bupa International and Kenya
* Achievements
* Obtained tickets for SA Tattoo for 'going the extra mile'
* Employee of the month for November and December 2008

Reason for leaving: Was offered a better opportunity with Liquid Telecommunications - change of industry and career

Parktown and The Fountain Head

Donald Gordon Medical Centre

From January 2007

in Bryanston in an accounts capacity

Billings Supervisor

Paulshof

January 2004 - November 2006

Data Capturer / Acting Billings Supervisor
Duties and Responsibilities:
* Staff of 9 in Billings department
* Invoicing of cases every month (+/-6 000 cases)
* Billing administration
* Credit control
• Handled the 'private book' - book value R10 million
• Age analysis
• Debt collection
* Stock invoicing
* Allocations
* Ran month end procedures on sales order processing
* Receivable purchases
* Systems administration
* Client / customer services
* Data capturing of call sheets and sorting of call sheets to allocated branches
* Banking (using company vehicle)
* Trained new staff members (Data Capturers) regarding coding and how to use system to capture call sheet
* Creditors - assisted Creditors Clerks with following
• Journals
o Balance sheet reconciliations
o Processing of creditors invoices, reconciliation and payments
o Cash focus payments - EFT transfers (when required)
• Monthly creditors reconciliation of creditors statements to general ledger - payments
• Entering of invoices in accounts payable
• Manual cheques for sundry creditors and monthly creditors
* Stock counts
* Attended meetings as per management request and provided feedback and suggestions if need be
* ICD10 coding (International coding description for diseases)
* Dealt with following institutions:
• ISOS
• Discovery Traumalink
• Meditrack
• Europe Assistance
• WCA

Work History
Duties and Responsibilities )

• RAF (Road Accident Fund)
• Alexander Forbes
• Hospital contracts
* Also dealt with every medical aid company in South Africa
* Acting Billings Supervisor when Supervisor was absent - took on all duties and responsibilities ie.
• Billings
• Verification of protocols and procedures according to BHF
• Coding patient reports
• Customer liaison
• Administration

Reason for leaving: Company decided to outsource billings to Life Healthcare Practice Relief and all billings staff were retrenched

TEMPORARY / CONTRACTUAL EMPLOYMENT

DISCOVERY HEALTH

April 2002 - December 2003

Positions Held: Administrator (Admin pool department)

Call Centre Agent - Destiny Health
Duties and Responsibilities:
Administrator (Admin pool department)
* Assisted Team Leaders in admin pool department
* Captured and processed claims
* Checked claims for errors
* Was selected to work in OCR (Optical Character Recognition) - first system used in South Africa for data capturing
* Transcribed data from source documents and records into computer storage and verifying for accuracy
* Accurately maintained membership's personal details
* Maintained database by ensuring that all amendments were transcribed accurately and in a timely manner
* Documents, in prescribed format, type and number of records entered / amended for statistical records

Work History
Duties and Responsibilities )

* Composed correspondence under direction of a supervisor or within established guidelines
* Trained new employees on systems and in-house packages
* Attended meetings as per management request and provided feedback and suggestions if need be
* Assisted with backlog of work

Reason for leaving: Contract employment

Call Centre Agent

Call Centre

November 2001 - January 2002

Duties and Responsibilities:
* Responsible for bookings of various events / shows
* Handled irate customers / queries
* Dealt with queries through resolution etc

Reason for leaving: Temporary employment


MEDICAL RESCUE INTERNATIONAL (MTN 112 Emergency Centre)

Emergency Assistant Operator / Call Centre Agent

November 2000 - October 2001

Duties and Responsibilities:
* Ensured that all phone calls, customers and queries were accurately attended to and processed within defined service level
* Answered emergency '112' calls (average of 1200 calls per day)
* Worked mainly on computer to send relevant information to emergency vehicles
* Despatched emergency vehicles to sites all around the country
* Data processing of these related calls on computer
* Follow up calls
* Designed company logo


Work History
Duties and Responsibilities )

* Worked shifts and stand by (12 hour)
* Was Acting Call Centre Supervisor when Supervisor was absent
* Counselled / helped distress callers by calming them down and taking further steps in getting their details and dispatching emergency vehicles / personnel to the scene
* Trained new employees
* Dealt with queries through resolution

Reason for leaving: Retrenched - 'last in, first out'


TEMPORARY / CONTRACTUAL EMPLOYMENT

Telemarketer

JVI - Randburg Waterfront

April 2000 - May 2000

Record Bar Assistant

GAME CRESTA

September 1999 - March 2000

Stock Controller / Distribution (warehouse)

Qualifications & Certifications

Financial Management

Discovery Institute

Communications

University of Cape Town

Art

Lincoln Heights Secondary School

Sultan Technikon

Art

Represented the school and Northern Natal

Communications

Discovery Health Institute

Financial Management

University of Cape Town

Lincoln Heights Secondary School

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