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A Leader and a Coach within the Security/Loss Prevention arena currently seeking new opportunities within this sector.
Critical Purpose of Role
To ensure that the operational efficiency of the Business was secure in it's broadest sense covering business loss due to theft and Fraud, Business Continuity and the Protection of Staff and Customers whilst on Waitrose premises.
This role encompassed 290 Waitrose Branches including Core Stores, Convenience, Regional Distribution Centres, Head Office and Home Delivery Hubs
• Consistently exceeded annual targets for recovery of Stock, assets and detection rates.
• Designed and delivered a risk register for all Waitrose Branches thus allowing correct resourcing of both the in house and third party operatives.
• Implemented an anti Burglary Strategy for the Waitrose Estate leading to a 30% reduction in tobacco Burglaries.
• Delivered Project Argus Training ( anti Terrorism ).to all Waitrose Store Managers
• Designed online Security Training awareness for all Waitrose Partners
• Met all Capital and Revenue Budget Targets ( £8M)
• Coordinated Store and Head Office Visits by the Prime Minister and Royalty.
Deputy Security Manager
Responsible for the UK Store Detective Team and Store Security
Key Responsibilities included
To Manage and develop the team to ensure they fulfil their job briefs and potential against agreed KPIs
To manage third Party Guarding across the estate
Investigate Loss and Store Level
Responsible for the Investigation of Theft and Loss by Staff and Customers within Central London.
for the Dacorum District where I had a team of 30 Special Constables. I gained great experience during this time and was a wonderful insight into the Law and Investigation processes.
I maintain strong contacts in the Police and other agencies.
I held various roles at Store Level where I gained a good insight to the Retail industry and developed my Customer Service Skills. I took a career break to travel during this period.
Qualifications & Certifications
Surveillance, Interviewing and Personal Safety
The Institute of Criminal Justice Studies in Surveillance
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