Application Sales Engineer
August 2007 - November 2011
Provide customer technical and sales support for commercial air conditioning systems.
Mediated warranty costs with vendors and distributors reducing cost over 10% in one year.
Consult with management, distributors, and engineering on product improvement, cost effect, and reliability.
Cost effectively resolve product issues and increase profitability.
Product Service Manager
Thermo King Corporation
January 1983 - April 2003
Product Service Manager over multi-million Customer Field Sales and Service Division product line nation wide.
Directly contributed to a $51MM sales growth in 6 years.
Provided customer technical and sales support.
Communicated closely with management, distributors, OEM, and engineering to resolve issues.
Consulted with legal council on product liability.
Diplomatically negotiated and mediated effective warranty settlements. Reduced liability costs 34% in one year.
Qualifications & Certifications
Bachelor of Science
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