Meintjes - Customer Service - Sydney, NSW, Australia

Mark Meintjes

Sydney, NSW, Australia


Customer Service

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


Customer service roles for the 4 major banks. Choice Magazine, CCH Australia, MIMS Australia etc. Where I have used my empathy, active listening, and computer skills to effectively provide quality customer service.,

Work History

Customer service - Billing

Energy Australia NSW

April 2013 - October 2013

Duties & Responsibilities:
• Provided current balance and extensions for payment.
• Education about off peak 1 and off peak 2 heating.
• Comparison of Time of Use and Standard metering options.
• Use SAP

Appointment Setter and Telesales

CCH Australia

April 2012 - October 2012

Duties & Responsibilities:
• Cold calling to set up appointments for field sales reps.
• Warm calling for renewal and up sell of books to tax agents, accountants and human resources officers.
• Use of Salesforce CRM.

Customer Service Agent

Hogan Marketing Services

February 2012 - April 2012

Duties & Responsibilities:
• Answer queries about the Land Valuation Process
• How to lodge objections to land value
• Refer calls to the Office of State Revenue about land tax
• Refer calls to local council about zoning of property

Telephone Sales Rep

TSA Group

December 2011 - January 2012

Duties & Responsibilities:
• Cold canvassing Telstra products: home phone, Foxtel and Bigpond.
• Assessing customer's needs with discovery questions about phone, mobile and internet usage.
• Strong objection handling to enable 10 to 20 minute presentations
• Doing assumptive sales for voice recording.

Customer Service Agent

MIMS Australia

January 2011 - June 2011

Duties & Responsibilities:
• Telesales for subscriptions for pharmaceutical journal (print, CD, mobile, iPhone, and online formats)
• Fulfillment of subscriptions
• Trouble shooting activations and access for electronic products

Customer Service Agent

Choice Magazine

November 2009 - December 2010

Duties & Responsibilities:
• Sold Choice printed magazine, online and combination.
• Did trouble shooting for Choice Online and filtered web searches.
• As well as front and back end testing of the Netsuite Software

Customer Service Agent / Case Officer at various assignments

Recruitment Agency

October 2007 - August 2009

Duties & Responsibilities:
• Assignment #3: CHOICE MAGAZINE: CUSTOMER SERVICE: Telesales of online subscription.
Outbound promotion of special offer.

• Assignment #2: AMBULANCE SERVICE OF NSW: CASE OFFICER: Prepare reports for insurance assessor and my manager about disability claims.

• Assignment #1MOTOR ACCIDENTS AUTHORITY: CASE OFFICER: Gave procedural advice on personal injury claims. Sending out relevant forms. Quoting on green slip prices.

Customer Service Agent

Hogan's Marketing Services

February 2007 - September 2007

Duties & Responsibilities:
• Enquiries and dispatch of Objection Kits for 2007 Land Valuation.
• Share offer for Veda Advantage.
• Share offer for Rinker.
• Assistant Team Leader for Australian Taxation Office (ATO).

Qualifications & Certifications

Ultimo TAFE and UTS Broadway

Information Technology

Ultimo TAFE

Information Technology

Ultimo TAFE


Ultimo TAFE

Customer Service

Ultimo TAFE

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