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All types of survey design, administration and interpretation
Ivery Consulting Limited
January 2003 - January 2003
Responsible for all aspects of the business - financial control and planning, sales and marketing, research and development, operations etc.
Research programme design
Group and individual interviewing
Telephone, online and paper based surveys for up to 60,000 people
Statistical analysis and interpretation of primary/secondary research data
Developing robust measures, scorecards and dashboards
Assessing how existing spending on employees can be better focused
Training, development and evaluation for managers and senior executives
Stakeholder communication advice and support
Head of Group Employee Research
Lloyds TSB Group
December 1995 - December 2002
Devised and introduced an integrated suite of survey instruments; influenced all businesses within the group to standardise their approach. Savings exceeded £100k pa.
Established the employee opinion survey for 70,000 people. Through effective management of complex supply chains of direct employees, indirect employees and external providers reduced the per capita cost from £8.80 to £5.60 over four years.
Directed a series of research projects on sensitive issues including employee attrition, which led to a revised induction process and the appointment of Induction Consultants, and a programme identifying the behaviours that make line managers most effective. This impacted on reward mechanisms and management training.
Researched and wrote A Perfect Union? - assessing the impact of cultural norms on cross-border mergers. This became an integral part of the Group's acquisition planning process.
Senior Manager, Executive and Management Development
Lloyds Bank Group
January 1993 - December 1995
Directed the design and implementation of an innovative Assessment Centre for Management Trainees.
Developed the highly successful Consortium for Executive Development, which provided executive development at 20% the cost of a formal business school programme.
Restructured the training and development programme for Management Trainees, producing £¼ million pa cost savings and reducing attrition from 20% to 12%.
Developed a unique and successful multi-company training programme.
Lloyds Bank Group Management Centre
January 1991 - January 1993
Led a variety of specialist Assessment and Development Centres.
Designed and delivered post-management development programmes including Influencing Skills, Change Management and Leadership.
Business Centre / Branch Manager
January 1985 - January 1991
Managed three separate branches of this major UK bank.
Meeting Sales targets
Cost control and reduction
Responsibility for Premises, Health & Safety etc.
Management and development of up to 100 staff.
Qualifications & Certifications
Sheffield Hallam University
Redditch County High
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