Batt - Manager - Vancouver, BC, Canada

Mark Batt

Vancouver, BC, Canada




Responsible for human resources, financial and administrative management of Government funded program.
Managing a team of 20 people across multiple locations.

Work History



June 2011 - June 2011

As well as managing day-to-day operations for multiple Learning Centres, I am also responsible for human resources, financial and administrative management for the provincial government funded ELSA program for the Community Leaning Centres Consortium consisting of Douglas College, Immigrant Services Society of BC, Klein and Associates and managed in Burnaby by MOSAIC. As Manager my responsibilities also include providing statistics and reporting to the provincial funding ministry. I am a member of the ELSA Policies and Procedures working Committee, the mandate being to work with and provide support to the Ministry in the development and maintenance of ELSA policies.

Site Manager

Immigrant Services Society of BC

May 2010 - June 2011

Manager of ELSA program.


Columbia College, Vancouver BC

January 2009 - August 2009

Business English & Academic Writing Course Instructor

General Manager

SpiceBox Product Development (subsidiary of Select Publications)

June 2007 - October 2008

General Manager

Manage all aspects of the company including creative & production schedules, China office liaison, point of contact for key accounts, HR.

Key contributions;

•Developed and initiated new processes for production management.
Established a new department to control production specs, planning and scheduling and to continually source for new print suppliers.
•Point of contact for major international accounts.
•Attended International Trade Shows
Managed all aspects of trade show booth arrangement and shipping of all samples for presentation.
•Liaised directly with Chinese Printers when Production Dept required issues to be escalated.
•Project Management for new Electronic Data Interchange (EDI) system install.
•Responsible for procurement of new warehousing facility in US and for establishing enhanced distribution process.
•Developed and initiated new processes for production management.

Team lead


April 2005 - June 2007

Call Management Centre – Manager
Manage and motivate a team in a key department dealing with very strict specific Service level Agreements. Operate and update the web based client management network (CMS) and update training for staff.
Key contributions;

• Designed, developed and initiated a new inter-departmental training program for the web-based Call Management System (CMS).

• Transferred direct client billing responsibilities to the Call Management Centre and trained staff in particular invoicing procedures applicable to particular clients within CMS.
• Part of the core development team for a new billing module to be implemented mid 2007, involving extensive liaising and communication between Burnaby Victoria, Edmonton and Calgary branches.



September 2001 - April 2005

Direct, manage and develop all aspects of a successful language school. Market and collaborate with Japanese, Korean, South and Central American based international student agencies. Develop and oversee application of language and cultural programs.
Key contributions;

• Managed all aspects of promotions, payroll, curriculum development and staff schedules.
• Managed finances: managing receivables, payables, payroll and reconciling bank accounts; coordinating year end financial statements, tax reports, filing GST and PST; and preparing expense reports.
• Initialized contact and developed strong working relationships with a variety of International student agencies, resulting in successful business collaboration.
• Attended to many aspects of student needs, mostly pertaining to translating documents and counseling.
• Developed a language teaching system based on my own skills and experience with languages and teaching.

International Business Development

ASP Corporation. Tokyo, Japan

January 1999 - September 2001

Project Manager, International Business Development

Key contributions;

• Initialized contact with Malaysian businesses with a view to expanding and outsourcing projects from Japan as well as implementing a Malaysian-Japanese-Chinese business resource group.
• Played a key role in the Japanese sponsorship of a sports event called the “Tour de China”, held in Beijing in 2000. Responsible for communication coordination between teams from Eastern and Western Europe, South East Asia, Japan and China. Provided ground support and coordinated operational aspects of the competition and mediated between the corporate sponsors, race organizers and the event management company.

Qualifications & Certifications

Bachelor of Arts

School of Oriental & African Studies,University of London

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