Francisco - Customer Service - Kuwait, Al Asimah

Mark Emil Francisco

Kuwait, Al Asimah


Customer Service


Good Day! My Skill as a customer service is always using the word "SELL" S for Selling the products and E for educate the prospect or the customer about the product and L for Lead them to the benefits of the product and another L for Let the buyer decides.

Work History


Mearmesh Restaurant

From April 2011

Job Title: CASHIER (Employee of the month of October 2012)

- Prepares items needed at the cashier area like cash rolls, K-NET machines and cash
- Receives payment by cash, credit cards or vouchers
- Calculates total payments received during a time period and reconcile this with total sales
- Greets customers entering the establishment
- Maintain cleanliness and orderliness at the checkout area
- Resolves customers complaints if any
- Suggests products to customers like drinks, desserts, appetizers and meals for upselling and offers a new product if any
- Give thanks to the costumers and asked for repeat business



August 2008 - March 2009

- Counts money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change
- Accepts reservations or request for take-out orders
- Sorts, counts, and wrap currency coins
- Greets customers entering establishment
- Resolves customer complaints and deals with returns or exchange
- Bags and boxed purchased items
- Placed food servings on plates and trays according to orders or instruction
- Prepares food items such as salads, soups and beverages
- Examined trays to ensure that they contain required items
- Monitors food distribution and ensures that meals are delivered to the correct recipients
- Stocks service stations with items such as ice, napkins and straws
- Takes food orders and relay orders to kitchen or serving counters
- Determined where patrons would like to eat their meals and help them get situated
- Records amounts and types of food items served to customer
- Total checks, present them to customers and accept payment for service


Quezon City

January 2007 - June 2008

Manila Philippines
January 31, 2007- June 30, 2008

- Maintains employee attendance records and leave reports
- Responsible in achieving sales target on a given area
- Assists in implementing new policies and procedures to meet business goals
- Managed performance evaluation and appraisals for employees
- Trains employees in their job duties to ensure smooth and continuous operation
- Responds to the customers questions and complaints in a timely manner
- Initiates continuous improvements of procedures for operating excellence
- Conducts competitor monitoring, assessment and analysis and suggest programs
- Implements sales promotions and monitor effectiveness
- Monitors stock level
- Knowledge on proper display of merchandising materials and gives suggestions on how to improve dealers outlet display
- Monitors merchandising and promo materials that needed to be replenished and repaired
- Develops harmonious relationship with store managers and mall managers
- Oversees dealer exhibits, mall activities such as 3 days sale, leafleting, events, and performance

EXHIBITOR (Promoted)


April 2006 - January 2007

- Monitors stock inventory
- Sets up display merchandise to attract attention of prospective customers
- Prepares promotional materials to advertise sales opportunities
- Responsible in direct selling activities, sales events and service information
- Assigned in different establishments to promote and sell product
- Records and reports daily sales and variance
- Demonstrates selected product for selling

sales area supervisor


From August 2006

August 15, 2006

I receive the certificate of participation for attending the Excellent Service Workshop. To learn more about how to handle customer service and also to increase and improve my skills and knowledge about customer service, held at IN-A-JIFFY ENTERPRISES Main office, given last August 15, 2006.



July 2005 - April 2006

(Exclusive distributor of WOW Magic Sing)
Assigned in ABENSON APPLIANCE - SM City North EDSA branch Philippines
July 25, 2005- April 2006

Job Title: SALESMAN (With Award of Recognition for being TOP PERFORMER)

- Promotes and sell product to potential customer
- Checks quantities of products on display and in stock
- Maintains awareness of all promotions and advertisement
- Conducts competitor monitoring every week to know their strength and weaknesses and also to know their pricing, on-going promos and strategies to counter their sales
- Answers customers question about product, prices and availability
- Resolves customers complaints by investigating the problem and develops solution
- Demonstrates selected product for selling
- Maintains cleanliness of display items and other marketing materials
- Reports defective product of a customer to be repaired if any


Century Compound, 20thAvenue Cubao Quezon City

March 2004 - August 2004

Manila Philippines
SHOPWISE - Libis branch
March 15, 2004- August 15, 2004

- Ensures that proper level of stocks is maintained
- Monitors sales volume
- Conducts daily inventory reports and replaced old or defective stock
- Displays items properly on the shelves and ensures it is visible for potential customers
- Entertained and assists customer's on buying an item
- Cleans and organized products and other marketing material
- Reports bad orders stock to be pulled out


Valenzuela City

September 2003 - March 2004


- Ensures that the products are sent to its designated place
- Makes time to time checking of stocks
- Ensures the quality of the product, its status and appearance before displaying on shelves
- Checks and analyze the sales of the product
- Orders critical stock to avoid emptiness of the stock and not to lose sales
- Provides efficient and courteous service to customers


Tomas Morato

February 2003 - August 2003

- Escorts customers to their tables
- Greets and smiles on costumers entering the restaurant
- Present menus to customer and answer questions about menu items, making recommendations upon request
- Checks customers to ensure that they are enjoying their meals and take action to correct any problem
- Collects payments from customers
- Prepares table for meals, including setting up items such as linens, silverwares and glass wares
- Serves orders of the customer on time to maintain the freshness of food
- Maintains cleanliness at the dining area by sanitizing the tables, chairs and floors


New Farmers Plaza, Quezon City

August 2002 - January 2003

- Greets patrons once they are seated
- Presents menu items to customers
- Takes food and drink orders
- Inform customers about the status of their orders
- Finds out if customers' needs additional items
- Informs kitchen staffs on customers order
- Removes empty plates, soiled napkins and left over foods form the table when the customer's leaving
- Maintains cleanliness on the dining area by sanitizing tables, chairs and floors


Qualifications & Certifications

san mariano academy philippines

San Mariano Academy

Judge Juan Luna High School

San Francisco Elementary School

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