Services

Certified Public Accountant / Computer Programmer / Environmental Scientist II

Summary:

All accounting work, auditing, bookkeeping, budgeting and finance. Computer software developer.

Work History

Technical Support Representative/Quality Specialist

Teleperformance Fairview

February 2012 - July 2012

Address: SM Fairview Annex, Lower Ground Floor, Novaliches, Quezon City
Date Employed: February 13, 2012 - July 30, 2012
Account: AT&T Uverse

Job Description:
• Handles inbound/outbound calls and responds to customers' queries using product knowledge.
• Monitor calls to ensure agents meet customer satisfaction.
• Resolves customer and agents technical questions and issues.
• Works to build customer and agents' confidence in the brand.
• When applicable, promotes opportunities for additional products and services.

Operations Associate (Credit Card)

HSBC Electronic Data Processing Phil. Inc

July 2011 - January 2012

Address: UP Ayala Land Technohub, Commonwealth Ave., Diliman Quezon City
Date Employed: July 18, 2011 - January 30, 2012
Account: M & S Money Credit Card

Job Description:
• Worked with M & S Money (Marks and Spencer) credit card involves activation/deactivation, renewal and any other concerns.
• Processing of payments for outstanding balances and clearing of accounts.
• Upgrading credit cards and verifying credit risk for account holders.
• Informing customers of earned points and how to redeem it.
• Providing solutions to customers concerns and issues.
• Processing upgrades or downgrades for credit plan holders.
• Background check for other credit card holders.

Customer Care Specialist

IBM Daksh Business Process Services Phil. Inc

January 2011 - June 2011

Address: UP Ayala Land Technohub, Commonwealth Ave. Diliman, Quezon City
Date Employed: January 24, 2011 - June 30, 2011
Account: Orange UK

Job Description:
• Provides technical support for Iphone customers in the UK.
• Troubleshoot known problems of Iphone.
• Provides assistance for orange subscription.
• Check line system if there are errors on Iphone applications by conducting line test.
• When applicable, promotes opportunities for additional products and services.
• Provides solutions for customers concerns or issues.

Technical Support Representative

TeleTech Philippines

April 2010 - January 2011

Address: Levels 1 & 2 Robinson's Place, Quirino Highway cor. Maligaya, Novaliches, Quezon City 1123
Date Employed: April 25, 2010 - January 14, 2011
Account: Telecoms New Zealand

Job Description:
• Provides technical support for Telecom customers in New Zealand.
• Processing of payments.
• Processing of subscriptions.
• Provides system line check if there are issues.
• When applicable, promotes opportunities for additional products and services.

Technical Executive

TeleTech Philippines

March 2009 - September 2009

Address: Levels 1 & 2 Robinson's Place, Quirino Highway cor. Maligaya, Novaliches, Quezon City 1123
Date Employed: March 23, 2009 - September 14, 2009
Account: Verizons Online

Job Description:
• Provides technical support for Verizons customers in the US.
• Troubleshooting and conducting network and hardware tests.
• Processing of subscriptions.
• Provides system line check if there are issues.
• When applicable, promotes opportunities for additional products and services.

Customer Service Associate (Billing and Collections)

STELLAR Global Solutions Philippines

October 2009 - April 2010

Company Address: Superstore Bldg., Times Square Street
Araneta Center, Cubao, Quezon City
Date Employed: October 12, 2009 - April 08, 2010
Account: AGL (Australian Gas and Light)

Job Description:
• Australian account that involves collecting of payments for unpaid electricity and gas bills.
• Processing of payments through credit cards and setting up payment plans for the customers.
• Under AGL account (Australian Gas and Light) which is the biggest gas and light retailer in Australia.
• Providing explanations to the customers in the event they have high bills or unidentified accounts.
• Providing customer assistance and customer satisfaction. Making customer feel in - tune, upbeat and sorted.

CSR - Inbound Customer Service Rep. for Teleservice/Quality Specialist

SITEL Philippines Corporation

October 2007 - February 2009

Company Address: 22nd flr. Wynsum Corporate Tower, Emerald Ave, Ortigas Center,
Pasig City
Date Employed: October 15, 2007 - February 23, 2009
Account: SEARS

Job Description:
• Setting up repair appointments for appliances to all SEAR's customers.
• Providing assistance for customers in setting up appointments on their preferred schedule.
• Coordinating with other department like the Dispatch Team Or Routing Department to check the Technician's estimated time of arrival or ETA
• Processing of payments through credit card for customers who would like to extend the warranty of their items/appliances.
• Informing customers about on - going promotions that SEARS can offer t like the Master Protection Agreement Plan (MPA), Preventive Maintenance Check Plan, Service Smart Plans and Pre - seasonal checkups.
• Monitor/Calibrate calls to ensure agents meet customer satisfaction.
• Provides feedback to agents and coordinate with TL's to achieve certain goals.
• Submits weekly reports and maintain quality calls.

Outbound Contact Center Representative

DWCL Call Center Department

August 2006 - June 2007

Company Address: Divine Word College of Legazpi, Old Albay, Legazpi City
Date Employed: August 2006 - June 2007

Job Descriptions:
• Engage in a B2B Campaign involving Marketing, Sales, Up-selling and Appointment setting.
• Lead Mapper/Researcher in VoiceMail Answering Service.
• Providing technical support for US AT&T Bellsouth clients.
• Submit daily reports for Team Leader identified as difficult or for further verifications.
• Engage in Business to Residential campaign involving sales and marketing for US clients.

Qualifications & Certifications

STI College

Computer and Electronics Technology

STI College

STI College

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