Serra - Hotel Staff - Bahrain

Mark Anthony Serra

Bahrain

Services

Hotel Staff

Summary:

As a head butler, I have to anticipate all the guest needs and motivate my staff at all times. Proper communication to all departments and to be ready all necessary things need to be done.

Work History

Senior Butler

VIP Guests Handler

From August 2013

Anticipate all the guests needs
• Handles and assists all top VIP Sheikhs/Sheikha, Prince/Princess, Ceo/President, Celebrities & all other guests.
• Provides services including private and personal guests needs
• Escort the guests for checking in and during checking out as well
• Arrange a welcome drinks and cold towels
• Help the guests with their luggage and unpack their stuff with the hand gloves if they need
• Make restaurant bookings for all of the guests and communicate to f&b reservation or direct call to each restaurant
• Accompanies and escort with the guests to let them see the facilities, rooms, restaurants and other amenities of the hotel
• Provides planning itineraries, booking tours, arranging excursions and other events / activities for the guests.

Restaurant Supervisor

Al Safeer Restaurant

June 2008 - January 2010

• Supervise waiters for the smooth operation of the establishment.
• Provides services to the guests / customers' needs.
• Makes duty-roster for each waiter/waitress.
• Schedules reservation and prepares necessary set-up.

Restaurant Supervisor

Zayed Town

August 2006 - July 2012

( Steaks-Ribs&Seafoods) / RESIGNED
• Motivates and supervise my staff waitress/waiter for the smooth operations.
• Make a daily and monthly sales report to manager on duty.
• Submits inventory report for all restaurant supplies and bar amenities.
• Arrange time schedules for all staff.
• Assist customers for the queries of all menu's.
• Conduct a training plan for the trainees to become a good server i.e waiters/waitress.
• Encoding of all invoices i.e restaurant supplies, vegetables supplies, breakages and etc.
• Cashing out all sales of my waiters/waitress after the operation, end of my report thru micros machine.
• Surrender total sales everyday during closing time and to report in finance department.
• Maintenance and report for entire restaurant needs and general cleaning as daily basis
• Preparing action plan and things to be done for entire month.
• Conduct a daily briefing before operation start and communication to all my restaurant staffs.

Gold Club Butler / RESIGNED

One and Only Royal Mirage Hotel

October 2002 - October 2006

• Handles and assists all top VIP Sheikhs/Sheikha, Prince/Princess, Ceo/President, Celebrities & all other guests.
• Provides services including private and personal guests' needs.
• Bring in the eatables at every meal and wait upon the family at that meal, and see to the cleanliness of everything at table.
• Handling guest complain in a professional way.

Guest Relation Service
• Accompanies and escort with the guests to let them see the facilities, rooms, restaurants and other amenities of the hotel
• Prepares booking reservation and coordinate with the guests
• Greet and entertain guest as the ambassador of the hotel
• Provide information and reservations for restaurants and tours


Concierge
• Provides general information, giving directions and sending and receiving packages and fax's.
• Provides planning itineraries, booking tours, arranging excursions and other events / activities for the guests.

Receptionist
• Reserve rooms for guests
• Greet guests
• Check guests in and out
• Answer guests' enquiries about hotel services and local attractions
• May book tours, taxis and restaurants
• Answer telephone calls
• Take messages and sort mails
• Keep accounts and collect payment from guests
• Deal with any guest requests or problems, such as ordering flower and managing disabilities

Bell Desk
• Assist guests with car arrangements, planning trips or any other activities
• Help guests with their luggage's
• Does all the simple and abrupt orders from the guests

Room Valet

House-Keeping

September 2001 - September 2002

Does handling of rooms for cleaning; monitors public area; turn-down service
• Organize the daily care of rooms, linen and other public areas
• Check equipment is in working order
• Keep accounts and list of supplies

Waiter

Makati City, Phils

March 2001 - September 2001

• Does food & beverages/banquets set-up in different functions such as business meetings and conferences.
• Prepare tables for customers
• Take customers to their tables
• Hand out menus and wine lists
• Answer questions about the menu
• Describe extra dishes (specials) that are not on the menu

Waiter

Pasay, Phils

October 2000 - March 2001

• Assists customers
• Take orders from the menu
• Serve food and drinks
• Open and pour bottles of wine at the table
• Help prepares some menu items such as desserts
• Clear used dishes from tables
• Calculate bill and take money from customers
• Clean the area
• Polish cutlery and glasses

Waiter

Home Service

September 1999 - March 2000

Assist in all catering foods

Branch Manager/Sales Advisor

Makati, Phils

November 1998 - October 2000

Sell branded computers; telemarketing and recruiting

Salesman

Manuela Department Store

November 1997 - January 1998

• Sells branded jeans and other kinds of men's wear.
• Assist customers for all items need.

Qualifications & Certifications

Computer Programming

AMA Computer Learning Center

Computer Programming

PATTS College of Aeronautics

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