Sokolowski - Business Analyst - Sofia, Sofia-city, Bulgaria

Mariusz Sokolowski

Sofia, Sofia-city, Bulgaria

Services

Business Analyst

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

CONSUMER EXPERIENCE REP

Euroccor Ltd

January 2012 - January 2012

EUROCCOR Ltd company outsourcing project in Sofia,Bulgaria for NEWELL RUBBERMAID corporation – EMEA HELPDESK OF DYMO PRODUCTS (Dymo, Rhino, Cardscan)

TASKS:
-- Providing 1st line IT Software & Hardware Helpdesk Customer Support for USA and EMEA
-- Helpdesk Support: remote troubleshooting, pre-sales consulting and after-sales service of DYMO, CardScan and RHINO machines and software compatibility with .NET Framework, Windows 2000, XP, Vista, 7, 2003 Server, 2008 Server, OS X 10.6, 10.7, Linux, Citrix environment, print server, Lotus Notes, Microsoft Office, ACT!, Goldmine. Area of responsibility: Poland, USA, UK
-- Aim for first time resolution and escalating more complex problems to a Level 2 Specialists

MOST IMPORTANT ACHIEVEMENTS: Providing Customer Satisfaction results as: Representative Satisfaction - 87 %, First Time Resolution – 100 %, Net Promoter Score – 67 %

Service Quality Implementation (project work)

Samsung Electronics

April 2010 - July 2010

TASKS:
Consulting and implementation of service quality claims and analysis system. Conducting staff training in new systems.

MOST IMPORTANT ACHIEVEMENTS:
Organizing of the WM Quality Improvement Team what resulted in reduction of service complaints by 30%

BUSINESS RELATIONS CONSULTANT

SELF EMPLOYED

February 2009 - January 2012

TASKS: Managing, consulting, resolving problems, financially advising and developing private schools; translating English documents; negotiating, consulting and extending business contracts in end user presales system

MOST IMPORTANT ACHIEVEMNTS: - Pulling the companies out of debt in the Department of Social Security and the IRS. Increase in revenues by 40%. Recovery of bank charges unlawfully accrued on the amount of 22.000 PLN.

PROJECTS:
1) Developing of OSK Rondo School
Managing, consulting, developing, financial advisory & resolving problems in Tax Office, National Insurance Office & Banks
2)Developing of Bogatylektor.pl
Marketing Managment and Financial Advisory for Jakub Koralewski Private School of English - Bogatylektor.pl - Poznan
3)Developing of Work & Travel Agency
Managing, consulting, developing - of Tomasz Wiwatowski Work & Travel Agency ,Poznan, Poland

Financial Customer Adviser

Barclays Bank

September 2006 - January 2009

TASKS:
Resolving credit and debit card issues, Customer relationship management, Winning of new clients, solving their problems and complaints; customer support, expert advice of banking products; KYC & fraud prevention

MOST IMPORTANT ACHIEVEMENTS:
1) Monitoring and developing of service customers complaints system in the branch which resulted winning 2nd place in London in resolved in favor customer complaints a 70% increase in area. 2) Analyzing transactions in KYC for Money Laundering and Fraud which resulted detection a case of fraud amounting to £ 50,000

Accounts Payable Associate

Bims Plus Sp. z o.o.

July 1999 - June 2001

TASKS:
Allocating invoices against payments in purchase ledger, release invoices for payment within discount and VAT refund term, analyzing of real purchase prices against order prices

MOST IMPORTANT ACHIEVEMENTS:
Convincing of management to implementation of a new computer program for Goods Pricing Analysis which improved price differences by 60% and saved the company about 50,000 PLN.

Qualifications & Certifications

Anti Money Laundering (Bankers Academy, 2011)

Anti Money Laundering (Bankers Academy, 2011)

Managing Service Quality and Complaints System (Barclays, 2008)

Managing Service Quality and Complaints System (Barclays, 2008)

KYC and Fraud Prevention (Barclays, 2007)

KYC and Fraud Prevention (Barclays, 2007)

Corporate Business

Poznan University of Economics

MA

Poznań University of Economics

Matura Exam

Żeromski High School in Bartoszyce (LO im.Żeromskiego w Bartoszycach)

Liceum Ogólnokształcące im. S. Żeromskiego w Bartoszycach

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