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Woodward - Airport Ground Crew - Manchester, UK

Marites Woodward

Manchester, UK


Airport Ground Crew


Working as a host and a customer service skills.

Work History


Hilton Hotel Group

From August 2006

* Answering telephone enquiries.
* Greeting guests and VIPs.
* Hosting a very busy restaurant especially daily breakfast for the resident guests.
* Prepares bills for food, using cash registers.
* Prepares daily cash reports and balances the cash drawer.
* Reconciles cash and check receipts daily and performs miscellaneous job-related duties as assigned.

Part time Assistant Manager

China Town

Handling staff, taking bookings, ordering stock, cashing up, paying staff, preparing bills and providing good customer service.

Part time Assistant Manager

China Town

From December 1999

* Handling staff, taking bookings, ordering stock, cashing up, paying staff, preparing bills and providing good customer service.
* Answering telephone enquiries and making reservations.
* Received calls and enquiries, dealt with face to face problems and complaints.
* Performed related duties as necessary.

Account Handler

January 1998 - August 2002

* Providing and effective service to customers clients/intermediaries through telephone and e-mail, contact and face to face meetings.
* Dealing with all enquiries regarding underwriting, processing and general problems.
* Handling day to day customer services activities on all major policy clauses and to know the key features of the company's policies.
* Handling and monitoring filing management systems, correspondence, records and others pertinent documents.
* Monitoring of overdue inspections, liasing with surveyor operations.
* Scheduling inspection work and requesting plant schedules and providing reports as required in support of the customer services and account management team..
* Performs other related functions that may be assigned from time to time.
* Sept 1997 - Nov 1997

Senior Sales Representative

South Ridge, SC

* Tripled division revenues for each sales associate.
* Expanded sales to include mass market accounts.
* Expanded sales team from 50 to 100 representatives.

Qualifications & Certifications

Business Administration and Computer Science

South Ridge State University

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