Customer Care Executive
- Full time
- Part time
- One time
ABN AMRO Bank, Dubai U.A.E.
Customer Relationship Unit Officer 18 March 2006 to June 2007
• Cascade callworks – Huge telesales call center, clients include U.A.E. locals, Americans, British and other Nationalities.
• Pitched in Life Assure product thru Oman Insurance Co. and awarded as 2nd top best performer.
• Outbound telesales for two of the most revenue generated bank’s retail products dubbed Smart Cash and Balance Transfer.
• Required to maintain professional phone demeanor while at the same time sounding friendly and knowledgeable on all offers.
• Effective screening of all customer service issues including billing and personnel complaints and assured to have it fixed and satisfied the customers.
Standard Chartered Bank, Dubai U. A. E.
Telesales Executive 12 October 2005 12 January 2006
• Conveyed a message about a certain bank's product in a very persuasive manner to all customers given on the data base.
• Offered loan against the credit card on phone.
• Proposed a pre-approved loan to clients with better quality of convincing power and strategy.
• Created techniques and plans on how to be an effective telesales executive with greater levels of effort and achievement.
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