Reynders - IT Manager - Nijlen, Vlaams Gewest, Belgium

Mario Reynders

Nijlen, Vlaams Gewest, Belgium


IT Manager


IT management, Project Management, IT Technology, IT Strategy, People Management, IT Financial Management, IT Procurement, IT Datacenter, Cloud Computing, Application Support, IT service management, IT Quality Management, PMbok, SDLC, ITIL

Work History

IT Manager - Emea

Thomson Reuters

January 2007 - January 2012

Leading the ICT department covering Front-Back Office, Datacenter Infrastructure, Operations and application Support.

Accountable and responsible for Service delivery, procurement, business relationship, operational excellence, life cycle management, process- and program management, ICT strategy, capacity planning and reporting, full P&L, people management and development, business continuity plan, disaster recovery, 24 by 7 operations.

*** 24 by 7 operations with Increased stability up to +99,99% by designing and implementing of:
- Business Continuity Plan and IT disaster recovery plan.
- 24/7 operational support including hosted customer facing applications through collaboration of local, regional and international support teams, covered by Service level agreements and operational excellence reporting.
- Full monitoring and alerting platform for processes, infrastructure, end-user experience, security and environmental aspects.
- Incident and Problem tracking process

*** Lowered Total cost of ownership by 30% whilst facilitating a capacity demand growth of over 300% by
- Implementing a Less is more IT strategy. Platform consolidation in the areas of databases, operating systems, storage, network, ...
- Large scale replacement and upgrade projects for storage, network, VOIP, end-user workplace, operating systems, middleware
- Contract negotiations with discounts ranging between 45% and 85%,
- Improved implementation and usage of technologies
- Improved individual and team performance
- Process automation

*** Organizational change from a local to a global Matrix organization
- Integration and cooperation with international and global teams
- Creation of virtual teams covering all time zones
- Introduction of single point of contact and escalation
- Implement Service delivery and business relationship concepts
- Delivering ICT services to other Thomson Reuters branches throughout EMEA

Manager Technology, Operations and Architecture (Emea region)

Thomson CompuMark

January 2004 - January 2007

Leading systems engineering and operations teams,
Datacenter infrastructure, business relationship, full P&L responsibility

*** Introduction of PMP for larger infrastructure projects (based on MS Project)
*** Upgrade High volume platform for printing, faxing and scanning
*** Re-structuring organization by installation of an application support team to deploy, maintain and support customer and B2B facing applications hosted in the US datacenter
*** Introduction of SDLC and ITIL principles
*** Migration from IBM AIX operating system to Linux
*** Automated application and process deployment
*** Upgrade operational process scheduling software

Manager Windows Systems and Service Desk

Thomson CompuMark

January 2003 - January 2004

Additional :
Leading Service Desk team with responsibilities in the area of Front Office, end-user support.

*** Successful implementation of ticketing system and reporting procedures
*** Re-organization of the Service Desk team structure to better cope with increased complexity of the IT environment and processes.
*** Introduction of Citrix to support the deployment of the new order processing platform
*** Migration to Windows XP
*** CRM application upgrade

Manager Windows Servers and Desktop

Compu-Mark N.V. (part of Thomson Corporation)

January 2001 - January 2003

Leading team of 3 engineers.
Responsible for windows servers and desktops in all office locations throughout the EMEA region

*** Introduction of MS SMS technology
*** Participation in the Beta and early adaptor track of MS Windows 2003 server
*** Migration to Windows 2003 Server
*** Participation in and introduction of Balanced Scorecard and KPI definitions

System Engineer

Compu-Mark N.V. (part of Thomson Corporation)

January 1994 - January 2001

1994 – 1997: System Engineer Novell and Windows
1997 – 2001: Team Lead Windows platforms (2 engineers)

*** Introduction of Ethernet network technology
*** Migration from DOS platform to Windows NT4
*** Migration from Novell to Windows NT Server
*** Migration from Lotus CC-Mail to MS Exchange


Compu-Mark N.V. (part of Thomson Corporation)

July 1990 - January 1994

1990-1992: Mainframe and Print Operator
1992-1994: Team Lead operations (6 operators)

Qualifications & Certifications


Katholieke Hogeschool Kempen


Katholieke Hogeschool Kempen

Sint Jozefscollege Beringen

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