Vynohradova - Airport Worker - Toronto, ON, Canada

Marina Vynohradova

Toronto, ON, Canada


Airport Worker


-Over 10 years of Customer Service experience
-Speak read and write fluently in English, Spanish, Russian and Hungarian
-Excellent interpersonal and communicational skills
-Ability to handle multiple priorities and perform effectively with co-workers

Work History

Freelance Court Interpreter

Self Employed

From January 2012

* Provide legal and social interpretation services in small claims court throughout GTA which includes assisting clients with accurately completing required legal forms and applications
* Provide sight legal translations and assist legal representation schedule court appointments by telephone, in person or written correspondence

Flight Attendant/Administrative Assistant

Etihad Airways

August 2008 - June 2011

Abu Dhabi, UAE

* Attended pre-flight briefings to address any concerns regarding weather, altitudes, routes, emergency procedures, crew coordination, flight length, food/beverage services offered and numbers of passengers
* Verified first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, were readily available and in working order
* Demonstrated and briefed passengers regarding take off/landing procedures including actions in case of emergency such as proper use of safety equipment and protocols for evacuating aircraft
* Utilized sound judgement to determine any special requirements of passengers such as small children, elderly or disabled persons
* Announced any flight delays and descent preparations while promptly handling passenger concerns courteously
* Contributed to providing consistent service excellence when catering meals for Elite customers while following all safe food handling practices and procedures
* Performed administrative duties as assigned which included supporting performance managers by preparing and managing extensive crew file database
MARINA VINOGRADOVA (647) 909-6850 marina.suerte_uae@hotmail.com

Bilingual Customer Service Representative

Allied Research International

November 2007 - June 2008

* Communicated professionally with potential and existing volunteers in four languages over the telephone in response to their inquiries, clarifying any concerns while ensuring quality service
* Recruited volunteers and determined their eligibility for pharmaceutical trials
* Maintained an electronic and hard copy cataloguing systems of confidential volunteer and medical study information for easy retrieval
* Strived for quick problem resolutions and commended for ability to find prompt and suitable solutions to volunteer concerns, avoiding escalations of issues

Qualifications & Certifications

Family Law

SEC International University of Quito

Russian/Hungarian Linguistics

JATE University

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