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Bachelor in Russian Studies, getting Master in Russian Studies next year.
Front Office Team Member / Receptionist
Radisson Blu Hotel
From September 2011
My role at Radisson Blu is very diverse due to the varied nature of the business.
As such, my duties include but are not limted to:
• Welcoming customers to the hotel, affecting a positive impression.
• Check-in/Check-out procedures and administration.
• Opera PMS knowledge.
• Payment processing.
• Answering phone and dealing with all manner of inquiries.
• Contacting guests via e-mail.
• Taking reservations and managing the bookings diary.
• Rooms allocation.
• Assisting guests with all reasonable requests.
• Loyalty scheme enrollment and promotion.
June 2011 - August 2011
Clifton Pavilion at Bristol Zoo Gardens
(Ad hoc Temporary)
Customer service assistant
Coral Cafe at Bristol Zoo Gardens
• Serving food (hot plates), preparing hot-dogs and paninis.
• Making Coffee, Espresso, Latte, Americano, Cappuccino.
• Operating tills and credit-card machines.
• Cleaning tables and mopping floors, ensuring the environment is hygienic and safe.
Key achievement: Increasing snack van sales by 100%.
Livonia Guest House
4 (Doma laukums)
Londa International Festival
Music and Theatre
performer at private parties.
Qualifications & Certifications
Pushkin Lyceum in Riga
Vaskovo School in Arkhangelsk
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