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ADMINISTRATOR AT RAINBOW APARTHOTELS
SUNNY BEACH, BULGARIA
June 2012 - August 2012
• Offered exceptional customer service
• Provided detailed information about the complex and the area in a foreign language (Russian or English)
• Assisted customers by dealing with complaints in a professional manner and giving
• Assisted in the maintenance of the reception in appropriate condition
• Took rapid decisions in pressured situations/ in absence of the manager
• Took action in extreme situations demonstrating flexibility and quick decision-making skills
• Entertained children by providing professional face paintings
• Took responsibility of their well-being and safety
AT THE UNIVERSITY OF LEICESTER LANGUAGE EXCHANGE SOCIETY
• Promoted the society on the Fresher's Fair
• Organized trips and socials
YMDRAB, YOUTH MOVEMENT FOR DEVELOPMENT OF THE RURAL AREAS IN BULGARIA
• Establish the communication between the national movement YMDRAB and the international
MIJARC, INTERNATIONAL MOVEMENT OF CATHOLIC AGRICULTURAL AND RURAL YOUTH
Proved to be a committed team player by working successfully in large groups which is in the essence of this position
Qualifications & Certifications
Modern Languages and Management
University of Leicester
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