Richards - Business Intelligence Director - Lake Bluff, IL, USA

Marilyn Richards

Lake Bluff, IL, USA


Business Intelligence Director


I have established BI programs and departments for 5 major organizations utilizing many of the major BI toolsets. This includes OBIEE, Cognos, Microsoft, Business Objects, Microstrategy, Tableau, Qliview and SAP.

Work History

Global IT Business Intelligence and Analytics Director

Mondelez International

January 2012 - July 2013

Developed corporate strategy for leading the organization into a self-service analytics and Big
Data environment complementing overall business strategies.
-Worked with C level executives to identify $480 million dollars of opportunity in cost savings and increased net revenue using predictive analytics, data mining and appropriate Sales Force automation tools.
-Direct global Regional leads to deliver analytical solutions to regions or countries world-wide.
-Established a Global Project Management Office to ensure best practices in application development.
-BI solutions are based on SAP BI, Microsoft BI, Qlikview, and Oracle platforms.
-Process and IT solutions developed for all corporate functions: Finance, Sales, Marketing, HR, Manufacturing and Supply Chain.
-Led efforts to implement Sales and Marketing Mobile applications.
-Sales and Marketing applications were developed on a Big Data platform utilizing Point of Sales, shipping and social media data to enable comprehensive consumer insights.
-Managed off and on shore vendors to deliver applications and solutions.

Americas Corporate Systems and Information Technology Director

Sysmex Corporation

January 2009 - January 2012

Information Systems and Technology Director for the Americas Region. Responsible for Corporate
Systems and Technology including: ERP, Business Intelligence, EDI, Quality Control Systems,
Web and Microsoft technologies, Data Administration, Data Center and Help Desk Operations
-Created Project Management Office to ensure best practices both for Application Development and Data Center Operations for this Healthcare/Medical Device company.
-Delivered $3.7 million dollars in savings by implementing an innovative BI solution for Sales, Marketing, Finance and Supply Chain.
-Researched and recommended the appropriate CRM Sales and Service solution for the business which was approved by the Steering Committee.
-Redesigned business Master Data Management (MDM) processes. Implemented the MDM solution to harmonize key data globally. Savings achieved were over $2 million dollars by deploying pragmatic yet effective solution.
-Partnered with business Vice Presidents to improve SAP implementation by significantly enhancing the Finance, Sales, Marketing, HR and Supply Chain processes both from a business and system perspective. Savings achieved were over $5 million dollars in the first year.
-Installed Microsoft SharePoint 2012 which enabled creation of effective workflows eliminating cumbersome and costly manual processes and gave executives visibility to project progress.
-Led the re-platform efforts of VB key applications to .Net, Java and Web applications
-Implemented VMWare to virtualize servers saving $400,000.00 in additional purchases.
-Led rewrite of Intranet and Internet platforms to allow customers to view products, create orders, and complete training in a self-service capacity.

Information Technology Director


January 2007 - January 2009

Directed resources, system development and implementation of Abbott's $70MM SAP program, consisting of 165 employees/contractors. Systems include: Finance, Supply Chain, Manufacturing, Demand Planning, Supply Network planning, Profitability Analysis and Business Intelligence (BI) to achieve an ROI of 20%. Developed BI and Oracle analytics for Finance and Supply Chain reporting. This included the consolidation of international templates to one global footprint and the replacement of over 40 legacy systems. Led Upgrade of BW to 7.3 and APO to ECC 6.0. Additionally:

-Member of Key Executive PMO Leadership team to coordinate Business and IT Programs and Portfolios.
-Established IT strategies to align with business goals for entire IT department in the global Division and ensured business processes were optimized to meet P&L objectives and C level executive goals.
-Key director in development and implementation of strategic global Center of Excellence efforts, such as, establishment of a corporate-wide Project Management Office to ensure correct governance and measurement of major global IT and SAP program initiatives.
-Led activities for Master Data Harmonization and Management program throughout Division.
-Developed BI analytics strategy and roadmap for Division. Implemented Business Warehouse globally.
-Ensured development of strong Testing Methodology and Strategies roadmaps, resulting in immediate utilization throughout the organization.
-Ensured SOX and Security compliance throughout Program
-Aggressively negotiated vendor contracts with international firms with savings of $1.25MM.
-Engaged executive management to transform business processes with savings of $9M and led change management processes to effectively implement program. Reported to Executive Steering Committee.
- Ensured staffing model and processes sustained 7X24 hour support for business to achieve negotiated SLA's for application support.

Director of Information Systems


January 2000 - January 2007

Senior Information Systems Manager


January 1997 - January 2000

Reported to the Vice President of Risk Analysis Services, and directed staff of 46 to develop/implement their first multiple terabyte Data Warehouse and analytical systems. Led Master Data Management standardization and harmonization efforts for entire enterprise. Established the data quality, end user support, training and OLAP reporting units for this $26MM effort. Transformed customer analytics for company. Managed DBAs, Data Architects, ETL, Reporting team, Web developers and Integration teams. Additionally:
-Partnered with Sales and Marketing executives to extend business analytics to online CRM Marketing systems contributing to the obtainment of revenue growth objectives.
-Reported to the Senior Executive Steering Committee, successfully directed the Year 2000 efforts of IT and 14 operation centers across the country to achieve Y2K compliance within established corporate guidelines, with no incidents occurring in company operations or systems.
-Appointed Enterprise Architecture Manager to implement new client server and database technologies throughout the corporation, achieving enterprise-wide cost savings and increasing productivity through usage of these environments.

Application Systems Director


January 1991 - January 1997

-Directed over 60 employees to develop and maintain applications in areas of: Claims, Policy writing, Finance, Human Resources, Payroll, Profit sharing and Agency systems. Implemented department Support teams.
-Managed cross-functional team to develop Project Management Office, consisting of project management best practices, enterprise technology policies, standards and key metrics.
-Managed senior in-house PMO, consulting services and employee staff, specializing in project management, business re-engineering, methodology development, data and process modeling, which improved team and project effectiveness, and reduced costs.
-Fostered and promoted cross-cultural working relationships, generating high synergy cooperation between functions and regions for key strategic projects.

Qualifications & Certifications

Lake Forest Graduate School of Management

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