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Patilla - Retail Manager - Waterlooville, England, UK

Marilyn Patilla

Waterlooville, England, UK


Retail Manager

Work History

Branch Manager Portsmouth

• Responsible for the daily management of a Unit averaging 6-8 Million annual turnover.
• Directing and guiding a team of 75, responsible for all coaching, training, development, appraisal and disciplinary processes.
• Implementing merchandising instructions to fit within site specific constraints using initiative and innovative ideas.
• Maintaining an extremely high standard of Customer Service in often challenging scenarios.
• Organisation of deliveries, and the launching of new lines and marketing of promotions.
• Working flexible hours to meet the over arching company strategy.
• Management of all administration and office duties, including scheduling, Health and
Safety, Building management and Fire regulations as well as conforming to Equality and Diversity regulations.
• Meeting Key Performance Indicators (KPI's) on a daily, weekly and quarterly basis.
• Recruitment and training at managerial level.
• Consistently the top performing Unit in Area on all KPI's, and company Mystery Shop inspections.

Area Manager (Seven Units)

• Recruitment of managers and staff across all levels including mentoring and on Job training.
• Conducting and supervision of quarterly stock takes and the monitoring of stock loss across the Area.
• Support, encouragement and development of Managers and staff in area.
• Overseeing all areas of stores KPI's to ensure they achieve the best possible performance in keeping with company directives.

Branch Manager Southampton

18,000 sq ft store

• Responsible for daily management of a Unit averaging 15 Million annual turnover.
• Responsible for 110 employees.
• Transformed a under performing store and team into a positive and productive environment whilst also increasing turnover by 1.2 million in the first 12 month period.
• Training and development of new management team.

Throughout my 19 years within the company I have also had opportunities to work across departments within the company Head Quarters.

• Regularly working with Recruitment, conducting interviews and making recommendations on the recruitment across all levels up to Management.

• Training of employees during the commissioning of new Units.

• Have trained over 50% of the current area's (10 Units) Management, Supervisors and full time staff.

Buying Department
• Worked alongside the Procurement dept, making recommendations, conducting current market research to help formulate future design strategy. A notable success was the design of a high selling line of running apparel that sold across all stores and online.


From October 1994

Now the UK's biggest Sports Retailer

Qualifications & Certifications

city of portsmouth girls school

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