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Quezada Gordon - SATCOM - Orlando, FL, USA

Mariel Quezada Gordon

Orlando, FL, USA

Services

SATCOM

Work History

VSAT Engineer NOC

Emperion A/S

June 2008 - April 2009

• Managed Customer links activation (IP) based communications, solutions, and related services to mainly Africa, Europe and the Middle East
• Designed and implemented customer escalations manual
• Led day to day monitoring of Hub performance/Health check of VSAT/network performance
• Managed frequency planning and Network planning
• Led overall VSAT network optimization (including Frequency and QoS)
• Solved and supported customer VSAT connectivity
• Provided level 2 and level 3 technical supports
• Ensured customers information (Service order tracking, Carrier planner, Link position)
• Acted as IT Managers back up

IT Specialist

Peace Corps Nicaragua

September 2006 - March 2008

• Maintained and optimized the computer network
• Performed the daily server checklist to ensure proper operation of the server and network
• Installed hardware, software, and security patches on the network
• Solved and supported the IT issues
• Provided formal and informal IT training to staff who have varying degrees of technical proficiency

IT Techincal Assistant

UNICEF

June 2005 - July 2006

• Administered and monitored the IT environment (emails, servers, workstations, laptops, printers, software and internet connection)
• Designed and standardized backup plan for workstations and servers
• Designed and prepared users’ manual
• Helped to prepare regional financial reports

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