Zapanta - Ship Cruise Worker - Philippines

Marie Angelica Zapanta



Ship Cruise Worker


• Substantial experience and outstanding skills in customer service for 4 years.
• Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.
• Advance knowledge in computer and internet browsing.

Work History

Service Crew

Inigo's Grill

From August 2011

• Assisting Customer’s order in a timely manner.
• Making sure food is delivered hot and fresh in a timely manner and to the customers.
• In charge for reservation and catering.
• Handles inventory.
• Answering Customers complaints.

Customer Service Associate

Convergys Philippines Services Inc.

May 2007 - February 2011

• Answering Incoming calls and verifying customers account.
• Handles customer’s inquiries with courtesy and with excellent customer service.
• Escalating calls.
• Cluster leader, in charge of computing agents scorecards and monitoring attendance.

Qualifications & Certifications

Bachelor of Science in Commerce Major in Business Management

Southern Negros College

Skillpages has been acquired by! is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.

Find out more

Supported Countries
Choose your country