Ship Cruise Worker
• Substantial experience and outstanding skills in customer service for 4 years.
• Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.
• Advance knowledge in computer and internet browsing.
From August 2011
• Assisting Customer’s order in a timely manner.
• Making sure food is delivered hot and fresh in a timely manner and to the customers.
• In charge for reservation and catering.
• Handles inventory.
• Answering Customers complaints.
Customer Service Associate
Convergys Philippines Services Inc.
May 2007 - February 2011
• Answering Incoming calls and verifying customers account.
• Handles customer’s inquiries with courtesy and with excellent customer service.
• Escalating calls.
• Cluster leader, in charge of computing agents scorecards and monitoring attendance.
Qualifications & Certifications
Bachelor of Science in Commerce Major in Business Management
Southern Negros College
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