Zapanta - Ship Cruise Worker - Philippines

Marie Angelica Zapanta



Ship Cruise Worker


• Substantial experience and outstanding skills in customer service for 4 years.
• Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.
• Advance knowledge in computer and internet browsing.

Work History

Service Crew

Inigo's Grill

From August 2011

• Assisting Customer’s order in a timely manner.
• Making sure food is delivered hot and fresh in a timely manner and to the customers.
• In charge for reservation and catering.
• Handles inventory.
• Answering Customers complaints.

Customer Service Associate

Convergys Philippines Services Inc.

May 2007 - February 2011

• Answering Incoming calls and verifying customers account.
• Handles customer’s inquiries with courtesy and with excellent customer service.
• Escalating calls.
• Cluster leader, in charge of computing agents scorecards and monitoring attendance.

Qualifications & Certifications

Bachelor of Science in Commerce Major in Business Management

Southern Negros College

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