Zapanta - Customer Service - Philippines

Marie Angelica Zapanta



Customer Service


I have an experience in assisting Customer's whether it is billing, account verification or background checking. I am trained to give customer satisfaction and quality service.

Work History

Customer Service Associate

Convergys Phils. Inc.

May 2007 - February 2011

I was a Customer Service Specialist. We handle Incoming calls and reviewing accounts for possible fraud transactions. I also handle customers complaints and escalating calls to resolve customers issues.

Convergys Philippines

Qualifications & Certifications

Bachelor of Science In Business Adminstration

National College of Business and Arts

University of the Assumption

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