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Smeaton - Customer Service Advisor - Blackpool, England, UK

Marie Smeaton

Blackpool, England, UK

Services

Customer Service Advisor

Summary:

I have customer services experience which I used in my employment in hotels, offices and shops. I have used my customer service skills when I have assisted guests in hotels when I have been a waitress, a Room Attendant, and a Housekeeper, I have used my customer service skills when I have assisted customers, when I have worked in Argos or Richard Shops, and I have used my customer service skills when I have greeted clients to the office when I have worked as a Receptionist at a solicitors. I have customer services qualifications, BTEC Level 2 Customer Services and NVQ Level 2 Customer Services Welcome Host Customer Care Certificate, and GCSE English Language Grade B.

Work History

LEGAL RESEARCHER

PERSONAL INJURY HELPLINE BLACKPOOL

June 2003 - January 2004

My duties as a Legal Researcher included, assessing and processing claims on computer, filing, photocopying, faxing information, answering telephone enquiries and assisting colleagues and Managers.

RECEPTIONIST / FILING CLERK

ROLAND.ROBINSON AND FENTON, SOLICITORS

August 1998 - November 1998

My duties as a Receptionist / Filing Clerk, my duties included, deputising on switchboard, filing, allocation of numbers to Wills and Deeds, mail handling, computer input, photocopying and banking,

PART TIME SALES ASSISTANT

ARGOS STORES BLACKPOOL

November 1995 - December 1995

My duties as a Part-Time Sales Assistant, Christmas Period, included, Customer service, telephone sales and enquiries and stock handling.

CLERICAL ASSISTANT

NHS SUPPLIES, DEVONSHIRE ROAD HOSPITAL BLACKPOOL

May 1994 - June 1995

My duties as a Clerical Assistant included, mail handling and distribution, processing of orders on computer, printing of orders, customer service, filing,photocopying, liaising with callers and colleagues at all levels including Hospital Managers and general administration.

ROOM ATTENDANT

PEMBROKE HOTEL NORTH PROMENADE BLACKPOOL

November 1989 - September 1993

My duties as a Room Attendant included, Servicing bedrooms on allocated floor of hotel, customer liaison, staff training, laundry assistant, silver service waitressing and attending In House training courses including Security and Health and Safety.

VARIOUS

SEASONAL EMPLOYMENT

May 1979 - November 1989

I held various positions during the summer seasons in Blackpool, including, waitressing, housekeeping and working one season at Richard Shops Blackpool as a Store Assistant.

Qualifications & Certifications

BTEC LEVEL 2 CUSTOMER SERVICES EDEXCEL

PRUDENTIAL HOUSE BLACKPOOL

BBC WEBWISE CERTIFICATE

BLACKPOOL LIBRARY

PITMAN ELEMENTARY WORD PROCESSING - FIRST CLASS PASS

BLACKPOOL & THE FYLDE COLLEGE BISPHAM

BUSINESS ADMINISTRATION AND CUSTOMER SERVICES

MBW TRAINING SERVICES BLACKPOOL

GCSE HUMAN BIOLOGY AND GCSE ENGLISH LANGUAGE

BLACKPOOL & THE FYLDE COLLEGE ST. ANNES

ST.GEORGE S HIGH SCHOOL BLACKPOOL

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