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Customer Service Advisor
I have customer services experience which I used in my employment in hotels, offices and shops. I have used my customer service skills when I have assisted guests in hotels when I have been a waitress, a Room Attendant, and a Housekeeper, I have used my customer service skills when I have assisted customers, when I have worked in Argos or Richard Shops, and I have used my customer service skills when I have greeted clients to the office when I have worked as a Receptionist at a solicitors. I have customer services qualifications, BTEC Level 2 Customer Services and NVQ Level 2 Customer Services Welcome Host Customer Care Certificate, and GCSE English Language Grade B.
PERSONAL INJURY HELPLINE BLACKPOOL
June 2003 - January 2004
My duties as a Legal Researcher included, assessing and processing claims on computer, filing, photocopying, faxing information, answering telephone enquiries and assisting colleagues and Managers.
RECEPTIONIST / FILING CLERK
ROLAND.ROBINSON AND FENTON, SOLICITORS
August 1998 - November 1998
My duties as a Receptionist / Filing Clerk, my duties included, deputising on switchboard, filing, allocation of numbers to Wills and Deeds, mail handling, computer input, photocopying and banking,
PART TIME SALES ASSISTANT
ARGOS STORES BLACKPOOL
November 1995 - December 1995
My duties as a Part-Time Sales Assistant, Christmas Period, included, Customer service, telephone sales and enquiries and stock handling.
NHS SUPPLIES, DEVONSHIRE ROAD HOSPITAL BLACKPOOL
May 1994 - June 1995
My duties as a Clerical Assistant included, mail handling and distribution, processing of orders on computer, printing of orders, customer service, filing,photocopying, liaising with callers and colleagues at all levels including Hospital Managers and general administration.
PEMBROKE HOTEL NORTH PROMENADE BLACKPOOL
November 1989 - September 1993
My duties as a Room Attendant included, Servicing bedrooms on allocated floor of hotel, customer liaison, staff training, laundry assistant, silver service waitressing and attending In House training courses including Security and Health and Safety.
May 1979 - November 1989
I held various positions during the summer seasons in Blackpool, including, waitressing, housekeeping and working one season at Richard Shops Blackpool as a Store Assistant.
Qualifications & Certifications
BTEC LEVEL 2 CUSTOMER SERVICES EDEXCEL
PRUDENTIAL HOUSE BLACKPOOL
BBC WEBWISE CERTIFICATE
PITMAN ELEMENTARY WORD PROCESSING - FIRST CLASS PASS
BLACKPOOL & THE FYLDE COLLEGE BISPHAM
BUSINESS ADMINISTRATION AND CUSTOMER SERVICES
MBW TRAINING SERVICES BLACKPOOL
GCSE HUMAN BIOLOGY AND GCSE ENGLISH LANGUAGE
BLACKPOOL & THE FYLDE COLLEGE ST. ANNES
ST.GEORGE S HIGH SCHOOL BLACKPOOL
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