Claim you profile
- Full time
- Part time
- One time
Specialist & Activity Sector
Tui Travel PLC
❖ Managing the delivery of Tui service promise across 77 destinations
❖ Driving and managing high performance and team effectiveness to ensure all gateways are delivering Service Level requirements and are committed to excellent execution of these
❖ Ensuring all areas have the necessary support from UK departments to achieve objectives & targets
❖ Identifying key performance issues, trends and areas of improvements
❖ Key liaison between UK and Longhaul suppliers
❖ Weekly / monthly / annual and ad hoc reports to ensure that performance is continually monitored and fed back to owners including back office support in UK as well as Longhaul areas
❖ Overcoming to barriers in order to deliver highest level of service
❖ Measurement and management of targets against KPI's
❖ Conducting overseas resort visits to review operations with a view to action plan share best practice
❖ Managed and improved content of Overseas Manuals - policies and procedures working closely with UK and Overseas
❖ Ordering and distribution of relevant stationary including budget management
❖ Assist in screening and recruitment of Overseas staff in line with job profile and positions available
❖ Plan and organise training courses / venues / travel / expenses and attendance
❖ Delivery of training courses and conferences
❖ Delivery and execution of self assessment Health & Safety audit process using in house H&S system
❖ Day to day supervision on Wedding Department with 3 x staff member reports
❖ Responsible for managing budget of Overseas and Weddings Department
❖ Direct customer contact for wedding query escalation
❖ Driving new business through contracting new packages and execution of marketing and training
British Airways Holidays
❖ Telephone liaison between customers and suppliers
❖ Owning in-resort problems ensuring all enquiries & issues are resolved preventing complaints post travel
❖ Providing accurate and timely feedback regarding operational issues to the appropriate business area as required by Duty Office procedures to prevent reoccurrence and monitor quality.
❖ Ad-hoc tasks to support the business when presented
❖ The use of high level product knowledge to maximise local sales and exceed targets
❖ Ensuring world events, FCO advice and BA commercial & operational updates are monitored for possible impact on British Airways Holidays customers and provide crisis support when required
❖ Working closely with Sales Support Team, assisting with day-to-day operational enquiries and requests from suppliers and British Airways world-wide
❖ Committing to audit processes and procedures
First Choice Holidays & Flights Ltd (Continuous contract) Various job roles including
Overseas Systems Development Co-ordinator
❖ Key UK support for Regional Manager, Area Manager and Overseas Resort Admin staff for systems and applications used
❖ Key personnel to liaise with IT and external companies regarding resort issues
❖ Project work on roll out of new overseas resort systems and applications taking into consideration potential risks, suitable controls and test requirements
❖ Assisting in measuring and the management of resort office targets against KPI's
❖ Preparation of monthly reports to ensure performance is continually monitored and feedback including proposing solutions to barriers to deliver the highest level of service from resort offices
❖ Training of Overseas Resort staff (all system users) groups of up to 8 and one:one coaching
❖ On-going utilisation of company skill sets and performance development plans to develop overseas admin teams and ensure natural career progression / management succession takes place
❖ Project work on the development of Overseas Admin Supervisors management course...
Is this your profile?
If this is your profile, then you can claim it now and log into your account.
We will need to verify your account and email address before you can log in. To claim your profile now, please use the 'Claim Profile' button below.
Skillpages has been acquired by Bark.com!
Bark.com is pioneering the way people find local services. Skillpages is the world’s premier directory of service providers.Find out more