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Customer Service Professional
i have over 30 years experience working within a customer service / sales environment.
I consider myself to be very approachable, flexible and am comfortable working either on my own or as part of a team.
I have worked mainly within the construction industry and have built up a very strong network of customers for my employers within this time.
I would welcome the opportunity to speak to anyone who has is interested in me.
Customer Service Advisor
RBS Mortgage Centre
December 2013 - April 2014
Working within Direct Bank dealing with customer accounts both business and personal.
Responsible for giving RBS customers the highest level of customer service with their telephone and online banking on a daily basis.
This position was temporary and completed in April 2014.
Mar 2013 - Nov 2013
Career break - Dedicated Family Time
Spent quality family time helping to look after my 8yr old neice and 2 yr old nephew.
Also during this time became fulltime companion to my widowed mother.
Regional Sales Executive Scotland and the North
May 2012 - February 2013
Responsible for the introduction, maintenance and growth of WPL's Diamond sewage treatment plants and Rainretain rainwater harvesting systems.
This involved dealing with National and Independent merchants in Scotland and the North of England as well as housebuilders, civil engineering companies and groundworkers.
Joint visits to end users with merchant sales executives and product training to end users and merchant staff.
Implementation of WPL Approved Installers and Servicing Scheme within Scotland.
Area Sales Manager
Brett Landscaping & Building Products
June 2009 - March 2012
Responsible for the maintenance and growth of Brett's customer base in Scotland including National and Independent Merchants. Dealing with all levels of merchant staff from trade counter to Director/Owner level.
Working closely with merchant customers to ensure they are kept up to date with new product ranges and technical specifications.
Meeting regularly with Nationals Market and Area Directors to report on progress within their remit.
Working closely with Independent merchant customers to grow their market share which includes joint visits to contractors.
Implementation of Brett Approved Contractor Scheme within Scotland.
Also for a considerable time during 2010 I worked as Civils Sales Manager responsible for the commercial business in Scotland. This involved ongoing contact with civils merchants and dealing directly with major civils contractors including site visits. During this time I reported to a variety of Senior Colleagues in the nationals, merchants and civils/commercial teams.
Business Development Manager
NWH Construction Services
July 2007 - May 2009
Responsible for introducing and selling the Celcon RaHouse thin joint system to major, independent housebuilders and private developers on behalf of Opal Homes (subsidiary of NWH).
Working as Buyer for the NWH Group and dealing with manufacturers and merchants for the supply of all materials on the Opal Homes sites and other parts of the NWH business.
Remit also included working for a period of time on tipper and plant hire sales which involved daily contact with site managers for the various housebuilders, contractors and civil engineering companies the group supplied organising machine hire, muck shifting and supplying recycled aggregates.
Reporting directly to the Construction Director, Operations Director and Managing Director.
Area Sales Manager (Scotland)
H+H UK Limited
April 2003 - July 2007
Responsible for the setting up of H+H Celcon's Scottish distribution operation in Uddingston as well as maintaining and growing the now substantial customer base consisting of major and regional housebuilders/groundworkers/contractors and merchants both national and independent.
Communicating daily with the Chief Buyers of the Major and Regional housebuilders ensuring all service aspects, ie transport, product availability and quality are maintained. This includes regular visits to site and ongoing contact with site managers.
Remit also includes the negotiation and implementation of price increases in the marketplace to non-major end users and merchants.
Working in partnership with merchant and end user customers to promote Celcon's various build systems and increase market share for both dealing with all levels from Trade Counter to Director level. This includes some joint calling.
Practial product training to merchant staff and end users is organised regularly both at customer premises and also utilising Celcon's facilities at Uddingston.
Ensuring customers are kept up to date with any changes to technical specifications.
Reporting directly to H+H UK Ltd main board.
Area Sales Manager (Scotland)
Sealocrete PLA Ltd
August 2001 - April 2003
Working externally covering Scotland, responsible for maintaining, servicing and developing existing accounts within the merchant industry.
Identification, recruitment and development of new business potential.
Responsible for driving promotions and introducing new product ranges.
Product sales to all client levels from trade counter to managing director.
Daily liaison and support to customer base through sales office, production and technical department.
Continuing knowledge enhancement of product range.
Occasional site visits.
Building Products Supervisor
Sales team supervisor to major construction and insulation customers.
Daily production and warehouse liaison to ensure accurate customer requirement processing.
Dealing with customer orders and quotations.
Pro-actively calling customers within the relevant market sectors to gain new business.
Key contact with Anaplast for B.P.I. Construction Group Companies, regularly visiting key construction accounts.
Reporting on all the above functions, directly to the Managing Director.
Thomas Boag & Co Ltd
Working within the sales office, dealing with a wide range of industrial and construction customers.
Performing general sales duties, including customer enquiries and quotations.
House of Travel
Processing all aspect of travel enquiries and bookings.
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