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I am a good team player and work well on my own initiative. I have worked on many systems including SharePoint. I also have the ECDL Extra IT certificate. I have worked in customer service wit BT on the International Switchboard and Fault reporting dealing with customer complaints. I have done filing, cashiering and switchboard duties. I have been responsible for updating client information and processing documents for clients and management. I have also been responsible for faxing and photocopying along with dealing with and distributing post. I am also touch typist.
I have been a Receptionist for many years and have a wealth of experience. Having worked in 5 star Hotels in London, The County Hospital in Lincoln and most recently at Lincolnshire YMCA.
April 2011 - January 2013
Duties include- Receiving visitors, inputting client information on to database. Booking appointments by using electronic diary system. Sending and processing application forms. Photocopying. Receiving rent and sundries payments. Dealing with enquiries by telephone, email and written. Processing parking passes for staff and visitors. Cashing up at the beginning and end of shifts. Undertaking regular fire and first aid training.
November 2001 - April 2011
Duties include helping the disadvantaged gain independence to living within the community. Helping clients learn about life skills from budgeting to housekeeping, shopping, cooking and personal hygiene, keeping appointments, claiming welfare and housing benefit, registering with GP, optician and dentist, Networking with health workers, City of Lincoln Council, benefit advice and back to work advice. Make an achievable action plan for the individual needs of each client.
United Lincolnshire County Hospital
April 1998 - October 2001
Reception duties were responding to telephone, visitor, staff and patient enquiries. Updating car park permits, update patient data for ward lists. Distributing bleeps to staff. Sorting patients post to be distributed to various wards.
Receiving and forwarding calls from the public and all departments within the hospital trust. Update all on call Dr's and Consultants data. Activate emergency response teams.
Manpower for BritishTelecom Faults
July 1994 - March 1998
Working within a call center taking calls from customer reporting telephone line faults. Diagnostic testing of customers telephone and line. Make appointments for engineer's to call if necessary. Forward the fault to appropriate department. Record all data on system.
BT International Switchboard Operator
January 1990 - June 1994
Connecting residential customers calling around the world. Receiving calls from worldwide operators for connections to the UK.
Qualifications & Certifications
BCS Level 2 Certificate in IT User Skills (ECDL Extra)(ITQ)(QCF)
NVQ2 Health and Social Care
City & Guilds 7302 Level 3 Delivering Learning
AQA Introduction to Counselling
City and Guilds Hotel Reception 709
Kirby College Middlesbrough
Small Business Management
City and Guilds
City and Guilds
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