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Blackstock - Receptionist - Lincoln, England, UK

Marie Blackstock

Lincoln, England, UK


I am a good team player and work well on my own initiative. I have worked on many systems including SharePoint. I also have the ECDL Extra IT certificate. I have worked in customer service wit BT on the International Switchboard and Fault reporting dealing with customer complaints. I have done filing, cashiering and switchboard duties. I have been responsible for updating client information and processing documents for clients and management. I have also been responsible for faxing and photocopying along with dealing with and distributing post. I am also touch typist.




I have been a Receptionist for many years and have a wealth of experience. Having worked in 5 star Hotels in London, The County Hospital in Lincoln and most recently at Lincolnshire YMCA.

Work History



April 2011 - January 2013

Duties include- Receiving visitors, inputting client information on to database. Booking appointments by using electronic diary system. Sending and processing application forms. Photocopying. Receiving rent and sundries payments. Dealing with enquiries by telephone, email and written. Processing parking passes for staff and visitors. Cashing up at the beginning and end of shifts. Undertaking regular fire and first aid training.



November 2001 - April 2011

Support Worker.
Duties include helping the disadvantaged gain independence to living within the community. Helping clients learn about life skills from budgeting to housekeeping, shopping, cooking and personal hygiene, keeping appointments, claiming welfare and housing benefit, registering with GP, optician and dentist, Networking with health workers, City of Lincoln Council, benefit advice and back to work advice. Make an achievable action plan for the individual needs of each client.


United Lincolnshire County Hospital

April 1998 - October 2001

Reception duties were responding to telephone, visitor, staff and patient enquiries. Updating car park permits, update patient data for ward lists. Distributing bleeps to staff. Sorting patients post to be distributed to various wards.
Switchboard duties.
Receiving and forwarding calls from the public and all departments within the hospital trust. Update all on call Dr's and Consultants data. Activate emergency response teams.

Faults reporter

Manpower for BritishTelecom Faults

July 1994 - March 1998

Working within a call center taking calls from customer reporting telephone line faults. Diagnostic testing of customers telephone and line. Make appointments for engineer's to call if necessary. Forward the fault to appropriate department. Record all data on system.

International Operator

BT International Switchboard Operator

January 1990 - June 1994

Connecting residential customers calling around the world. Receiving calls from worldwide operators for connections to the UK.

Qualifications & Certifications

BCS Level 2 Certificate in IT User Skills (ECDL Extra)(ITQ)(QCF)

Lincoln College

NVQ2 Health and Social Care

Lincoln College

City & Guilds 7302 Level 3 Delivering Learning

Lincoln College

AQA Introduction to Counselling

Lincoln College

City and Guilds Hotel Reception 709

Kirby College Middlesbrough


Small Business Management

City and Guilds


City and Guilds

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