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Proficient in the use of Microsoft Word, Excell, Northgate.
Heart of England Courses Ltd
June 2014 - July 2014
This was a four week position. I was responsible for teaching all aspects of the English Language to twenty-five Spanish exchange students aged between 10 and 14. The students were split into groups relating to their level of proficiency and taught accordingly. Lessons comprised of numerous tasks, including speaking, listening, writing, work sheets, role plays, group work, independent study and games. Feedback was provided both verbally and by marking their work. Lessons had to be planned on a daily basis and each group required different resources based on the level of English that they could speak/understand
Volunteer Classroom Assistant
St Bede's RC Primary School
May 2013 - July 2013
September 2012 - September 2013
Working across South Yorkshire Secondary Schools providing classroom cover for Teachers who are on training courses, long term sick etc.
October 2011 - September 2012
Revenues Team Leader
South Staffordshire District Councl
December 2010 - October 2011
Telford and Wrekin Council
June 2008 - December 2010
HSBC Bank Plc
September 2002 - June 2008
Avoidable Contact Project
South Staffordshire District Council - working in partnership with the Customer Contact Centre and my own department (Revenues) we (myself and other Team leaders) identified contact from Customers that could be avoided via a number of improvements to standard, automated and/or bespoke correspondence that was issued by either of the departments.
Telford and Wrekin Council - to map the existing debt recovery process, identify and eliminate waste processes, introduce a more streamlined, efficient service and write new recovery procedures and documents.
Qualifications & Certifications
BA (Hons) English
Sheffield Hallam University
Thomas Rotherham College
Old Hall school (now Winterhill)
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