Pascual - Customer Service - Makati, NCR, Philippines

Maricel Pascual

Makati, NCR, Philippines


Customer Service

  • Part time


Listening carefully to what others are saying.
Clarify & summarize what others are communicating.
Helping others to define their problems.
Being sensitive to body language.
Using body language/dress/conduct/speech effectively
Keeping business telephone calls to the point.
Using interesting ways to talk to groups
Building a rapport when speaking to groups
Having alternative options in case things go wrong
Responding to sudden changes in circumstances
Persisting in the face of unexpected difficulties
Putting your points across in a reasoned way.
Emphasizing the positive aspects of your argument.
Understanding the needs of the person you are with.
Handling objections to your arguments.
Making concessions to reach agreement.
Using tact & diplomacy.
Working cooperatively towards a common goal.
Contributing your own ideas effectively in a group.
Listening to others' opinions.
Taking a share of the responsibility.
Being assertive - rather than passive or aggressive.
Being assertive - rather than passive or aggressive.
Taking the initiative.
Organizing & motivating others.
Making decisions & seeing them through.
Persevering when things are not working out.
Accepting responsibility for mistakes.
Prepared to adapt goals in changing situations.
Multiplying & dividing accurately.
Calculating percentages.
Using a calculator.
Reading & interpreting graphs & tables.
Using statistics.
Clarifying a problem before deciding action.
Word-processing skills.
Using databases.
Using spreadsheets
Using the Internet & email.
Accepting responsibility for your views & actions.
Working under your own initiative.
Making choices based on your own judgement.
Paying care & attention to quality in all your work.
Taking the opportunity to learn new skills.
Developing the drive to achieve your goals.

Qualifications & Certifications


Pamantasan ng Lungsod ng Maynila

manila high school

Manila High School

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