Agaton - Training Facilitator - Quezon, Central Luzon, Philippines

Maricar Agaton

Quezon, Central Luzon, Philippines

Services

Training Facilitator

Summary:

Call Center Trainer

Work History

Call Center Agent

TPG Telecom

From February 2013

• Took inbound calls for providing service and product information
• Provided callers with information on internet packages and promotions
• Resolved customers' technical issues over the phone
• Generated tickets for problems that cannot be resolved over the phone
• Made sales calls for soliciting business from new customers
• Up-sold services to existing customers
• Maintained call logs

Startek Philippines

July 2010 - February 2013

• Took inbound calls for providing service and billing information.
• Provided callers with information on mobile packages and promotions
• Resolved customers' technical issues over the phone

Sitel Baguio

May 2007 - May 2010

• Provided callers with information on internet packages and promotions
• Resolved customers' technical issues over the phone
• Generated tickets for problems that cannot be resolved over the phone

Qualifications & Certifications

Political Science

Saint Louis University

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