Peneva - Hospitality and Customer Service Professional - Melbourne VIC, Australia

Marianna Peneva

Melbourne VIC, Australia


Hospitality and Customer Service Professional


In-depth experience in team leadership and supervision; coordination and motivation of the team in order to maximise efficiency and to achieve corporate goal.
Exceptional customer service skills, such as knowledge and understanding of customer's needs, ability to develop and maintain strong and friendly relationship, create positive atmosphere and exceed customer's expectations. Excellent communication and interpersonal skills, including written and verbal skills, tactful and diplomatic speech manner, ability to listen and possess empathy. Proven ability to pay attention to detail while maintaining high standards of ethics; ability to determine and positively resolve problematic situations.

Work History

Marketing/Customer Relations Assistant


From February 2012

Flight Attendant/Cabin Crew Leader

Aeroflot - Russian International Airlines

June 2009 - January 2012

Qualifications & Certifications

Masters in Civil Law

Russian Academy of Justice

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