Hospitality and Customer Service Professional
In-depth experience in team leadership and supervision; coordination and motivation of the team in order to maximise efficiency and to achieve corporate goal.
Exceptional customer service skills, such as knowledge and understanding of customer's needs, ability to develop and maintain strong and friendly relationship, create positive atmosphere and exceed customer's expectations. Excellent communication and interpersonal skills, including written and verbal skills, tactful and diplomatic speech manner, ability to listen and possess empathy. Proven ability to pay attention to detail while maintaining high standards of ethics; ability to determine and positively resolve problematic situations.
Marketing/Customer Relations Assistant
From February 2012
Flight Attendant/Cabin Crew Leader
Aeroflot - Russian International Airlines
June 2009 - January 2012
Qualifications & Certifications
Masters in Civil Law
Russian Academy of Justice