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Cappai - Italian Speaker - Hove, England, UK

Marianna Cappai

Hove, England, UK

Services

Italian Speaker

Work History

Front Office Receptionist

Hilton Brighton Metropole ★★★★, King's Road

From May 2012

15th May 2012 • Front of house customer service -Welcoming and checking guests in and out, dealing with room bookings/cancellations by phone, e-mail, fax or letter.
• Handing out keys, mail and messages, preparing bills and taking payments, cashing up.
• Advising customers on local amenities
• Dealing with complaints and challenging situations
• Dealing with special requests from guests such as ordering taxis, flight tickets, handling post and messages.

Front Office Receptionist

Hilton London Gatwick Airport

From November 2011

1st November 2011 • Front of house customer service -Welcoming and checking guests in and out, dealing with room bookings/cancellations by phone, e-mail, fax or letter.
• Handing out keys, mail and messages, preparing bills and taking payments, cashing up.
• Advising customers on local amenities
• Dealing with complaints and challenging situations
• Dealing with special requests from guests such as ordering taxis, flight tickets, handling post and messages.

Front Office Receptionist

Bluserena SPA

(seasonal)
• Front of house customer service -Welcoming and checking guests in and out, dealing with room bookings/cancellations by phone, e-mail, fax or letter.
• Handing out keys, mail and messages, preparing bills and taking payments, cashing up.
• Advising customers on local amenities
• Dealing with complaints and challenging situations
• Dealing with special requests from guests such as ordering taxis, flight tickets, handling post and messages.
• Night shifts as night porter.

Face to face customer service

Hotel Sant' Elmo Beach ★★★★ Località Sant'Elmo - Costa Rei

September 2008 - October 2008

09040 Castiadas (CA) Italy
Tourist Service
26th September 2008 - 26th October 2008
• Face to face customer service
• Organising, arranging and booking tourist activities
• General office duties- answering phone and file management
• Handling of money and cashing up
• Responsible for transfer arrangements from and to the airport
• Responsible for scooter and car rental

Hostess

Molo Icnusa (Sardinia)

Up to March 2008

• Welcoming Norwegian tourists
• General translation for everyday use- shopping, explaining local amenities etc.
• Promotion and sale of typical Sardinian products

Youth worker

Nursery school

June 2008 - August 2008

• Responsible for Supervising children
• Entertaining, taking care, of children during their recreational activities at the beach.

Teacher

November 2007 - May 2010

• Teaching English and Italian to Romani children
• Giving support during cultural and recreational activities.
• Supervising post lesson activities (homework support, arranging trips and visits)

File management and data entry

Bluserena SPA

July 2004 - September 2004

Geremeas 09040 Maracalagonis (CA) Italy
Back office free lance
July 2004 - September 2004
• Compiling statistics
• File management and data entry

Sales assistant

Cagliari (Italy) Franchising Perfumerie

November 2001 - December 2001

• Customer service - sale and promotion of cosmetics
• Handling of money

Sales assistant

di Bonelli Sandro, Sardinian Trade Fair, Cagliari (Italy)

From May 2001

• Customer service -sales and promotion of furniture
• Handling of money

Sales assistant

Poltronesofà, Sardinian Trade Fair, Cagliari, Italy

April 1999 - May 1999

- November 1999
• Customer service - Sales and promotion of furniture
• Handling of money

TEACHING/EDUCATIONAL EXPERIENCE

A.S.C.E- (Selargius, Italy)

Community Service Volunteer (CSV)

VOLUNTARY WORK

September 1999 - March 2000

• Provision of physical and emotional support to residents with various disabilities.
• 37-hour week which involved shifts and weekend work.
• Attendance at staff meetings and training sessions.
• Working under my own initiative

Qualifications & Certifications

European and Extra-European Languages and Cultures

University of Cagliari

education

Eleonora d'Arborea School

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