Mesias Valdegamo - Customer Care Manager - Bacolod City, Philippines

Mariangela Mesias Valdegamo

Bacolod City, Philippines


Customer Care Manager

  • Full time
  • Part time
  • One time
  • Contract
  • Temp


I have had a year and 5 months experience in the BPO industry handling inbound and outbound calls as well as email and chat support

Work History

Customer Service Representative and SEO

Kaiso Solutions / Social Media Web Solutions

May 2011 - September 2011

Inbound and Outbound Customer Support
E-mail Support
Blog Content Writing

Article Writer

Market Ease Promotions Australia

September 2011 - December 2011

Article Writing with Keyword Density
Article Spinning

Shift Supervisor / Article Writer / SEO

Burk and Associates

December 2011 - December 2012

Designation of tasks to staff
Blog set-up and Content writing
Social Bookmarking
Ads Creation
Web 2.0
Wordpress Management

Customer Service Representative

Teleperformance Philippines

June 2009 - August 2009

I worked as a CSR for a travel account handling inbound calls for a travel account, doing hotel and flight accommodations, re-accommodations and cancellations as well. I have also done call-outs to specific businesses and departments.

Customer Service Representative 2 (Technical Support)

Convergys Philippines

September 2009 - August 2010

I've worked for the company for two different LOB's, the first was for a chat account handling sales and for the last 5 months of my stay I was with a technical account doing phone and internet support.

Operations Coordinator

ROI Internet Services

Middleman among different teams
Point of contact for clients

Qualifications & Certifications

Bachelor of Science in Nursing

West Negros University

Colegio San Agustin-Bacolod

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