Muela - French Speaker - Toronto, ON, Canada

Mariane Muela

Toronto, ON, Canada

Services

French Speaker

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Summary:

Over 4 years bilingual customer service experience in a variety of settings
Excellent written and verbal communication skills in both French and English
French is my native language and I studied in France and back home

Work History

Travel Agent Assistant

Marlin Travel

March 2012 - May 2013

• Responsible for answering all phone from members traveling or needing information to any destination and booking such reservations in a timely and efficient manner.
• Prepared detailed itineraries upon bookings to ensure accuracy of reservations and provided confirmation to clients.
• Processed unused or partially used tickets for credit through affiliated travel agencies.
• Communicated with French speaking clients and ensured accommodations met specifications of requesting our clients.
• Followed and abided to airline rules and regulations, tariffs and other industry requirements.

Travel Agent Assistant - Internship

Marlin Travel

August 2011 - October 2011

• Responsible for answering all phone from members traveling or needing information to any destination and booking such reservations in a timely and efficient manner
• Prepared detailed itineraries upon bookings to ensure accuracy of reservations and provided confirmation to clients
• Processed unused or partially used tickets for credit through affiliated travel agencies.
• Communicated with French speaking clients and ensured accommodations met specifications of requesting our clients
• Followed and abided to airline rules and regulations, tariffs and other industry requirements

Bilingual Customer Service

Millennium Care

February 2006 - May 2007

• Providing quality service to customers and associates inquiring about the availability of products or status of orders for foreign French speaking clients
• Helped company attain the highest customer service rating (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness
• Attained success for quick complained resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity

Customer Representative

France Telecom

January 2004 - February 2005

• Managed a high volume workload within a deadline-driven environment and ensured clients were satisfied with every part of service, from initial greeting through order completion
• Built and maintained enduring customer relationships to boost sales and generate repeat business
• Followed and obeyed company's rules and regulations about customer relations

Qualifications & Certifications

Centennial College

Travel and Tourism

Centennial College

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