Docheva - Passenger Service;Project Manager - Sofia, Sofia-city, Bulgaria

Mariana Docheva

Sofia, Sofia-city, Bulgaria

Summary

Professional
- Positive attitude
- Strong interpersonal skills
- Strong cultural awerness
- Team player
-Experienced
-Flexible and working under pressure experience

Services

Passenger Service;Project Manager

Summary:

2013 Project manager ALTEA DCS for Bulgaria Air project in coooperation with Amadeus London ,Nice
Successful preparation,rehearsal ,cut over,post cut over and stable system work .
IMPLEMENTATION aswell the onlinecheck in based on the new ALTEA DCS requirements

Work History

ALTEA DCS administrator and 1st level Help desk Bulgaria Air

" Bulgaria Air " blvd Brussels 1

September 2013 - November 2013

• Field of work: Expert Reservation and distributions system ALTEA DCS administrator
• Position: ALTEA DCS administrator and 1st level Help desk Bulgaria Air
• Main activities and responsibilities:
1st level ALTEA DCS Help desk, WEB Check in Help desk,
ALTEA DCS, ALTEA BZR CM/FM administrator; Ground Handlers support and BZR set up, IATCI, DBM control update;

Project Manager ALTEA DCS Bulgaria Air project

Training all the check in agents ALTEA DCS CM/load controllers-using the FM system;

Project manager

Bulgaria Air

;
9. ALTEA CM overview
10. ALTEA FM overview
11. ALTEA INV-DCS links

Head of Passenger service

" Bulgaria Air " blvd Brussels 1

Up to September 2013

• Field of work: Passenger Service
• Position: Head of Passenger service
• Main activities and responsibilities:
1st level ALTEA DCS Help desk, WEB Check in Help desk,
ALTEA DCS, ALTEA BZR CM/FM administrator; Flight control, Staff roster;

administrator

RCCA, SONIC

DBM, check in, Training check in RTB DCS;

Bulgaria Air HELP DESK

Online WEB

14. ALTEA DCS first level company HELP DESK
15. Trainer RTB DCS, ALTEA CM/FM;

DCS SYSTEMS

on every 2 years refreshment test;
3. DCS SYSTEMS- AMADEUS RTB DCS, AMADEUS ALTEA DCS,
LH PICTURES, LH NATIVE, LH GUI, OLIPMPIC RTB, SITA DCS;
4. PASSENGER SERVICE-work shop/LH/
5. BAGGAGE EXCESS WORK SHOP/LH/
6. VISA AND PASSPORTS, green cards by US Embassy, CY
7. RTB DCS -SONIC, Check in; Data base; RCCA;

GROUND HOSTESS

Louis Aviation LARNACA Intl Airport

, Cyprus
• Field of work: PASSENGER SERVICE
• Position: GROUND HOSTESS
• Main activities and responsibilities:
Check in-Lufthansa, GULF AIR, ETIHAD, AEGIAN, OLYMPIC, DK, CHEZ AIRLINES, MY TRAVEL, THOMAS COOK, BELAVIA, EURO CYPRIA, MOLDOVA AIR, PULKOVO, Bulgaria Air, etc.
SUPERVISOR HEMUS AIR//BULGARIA AIR




Experiences / Education
Experience / Courses:

1. Aviation security and safety basic.

Projects

Bulgaria Air online check in

Preparation,implementation,cut over,stable work,help desk 2010-2013

Qualifications & Certifications

Sofia Technical University,BG

engineering

Technical University Sofia

communications

Economic of communications college

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