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Italian Speaker, Romania Speaker, Quality Engineer, Software Tester

  • Full time
  • Part time
  • One time
  • Contract
  • Temp

Work History

Quality Engineer

MITAC Europe Ltd

From June 2010

• Execution of test plans in accordance with the relevant test SOPs on new and existing software and hardware
• Look for defects
• Continuously search for better test methods and optimize the test process, make suggestions to the quality coordinator
• Assist developers and other QA department to understand the correct issues by providing appropriate level of information, analysis and demonstration
• Verify resolved issues in bug track system
• Review requirements and highlight ambiguities, lack of detail, etc.
• Cooperate with the quality coordinator to create test cases for newly introduced functionalities
• Advise on product maturity before FCS
• Analyze issues reported by service, call center, sales, etc. and make the link with other products that are under testing

MITAC Europe Ltd.
(Former Navman Europe) 1st Line Technical Support

May 2008 - June 2010
• Real time monitoring - call KPI responsibility - language
• Managing CS call escalations
• Good call management, attention to call status displays and high availability to receive calls in supported languages
• Reply to customers through letter, email or fax, provide guidance to customer support when required
• Troubleshoot then create return requests (RMAs) and manage RMA request escalation from CS
• Learn and apply knowledge of internal software systems
• Regularly use Navman/Mio products, learn and understand new products
• Diagnose and solve issues and document solutions
• Submit FAQ to knowledge specialists, share best practice
• Assist 2nd Line, provide cover when necessary
• Improvement language skills, helping other staff develop languages, translate into covered languages

Customer Support Technician

Mitac Europe Ltd

August 2007 - May 2008

(Former Navman Europe)

• Provide helpful professional service to telephone callers
• Attention to customer needs
• Prompt first time resolution of their problem or query
• Assist in replies to customers' enquiries through email, fax or letter particularly where the jobholder has European language skills
• Accurately identify product faults and refer to 1st and 2nd Line Support
• Raise replacement request for missing products and answer calls for status updates.

Customer Service

SC Eutelia SPA

October 2004 - May 2005

Craiova, Romania

• Provide professional service to customers
• Invoice checking
• Offer information about the products and services


Eis Caffee Perili

Bad Neuenahr - Ahrweiler

PE Teacher

Malu Mare Highschool

September 1998 - September 2004

Craiova, Romania

• Implementation of curriculum and periodic assessments
• 0rganising sport activities within the highschool and the county
• Participating in sport competitions across the area
• Sport Coordinator

Private English and Italian Tutor


Craiova, Romania

Qualifications & Certifications

Physical Education

University of Craiova

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