Looking For employment
Customer Service Call agent
September 2010 - November 2012
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Cleaning Maid/House Keeper
Lady Bug Cleaning Service
March 2009 - November 2012
• Prepared Cleaning supplies.
• I made sure things were organized and tidy.
• I performed a Proper floor and house cleaning.
• Sanitized Counters, shelves, kitchens and bathrooms with the Proper Products.
• Applied the right product for wood furniture, floors and counters.
• I Dusts fans, shelves, windows and high reach places.
• I applied the right cleaning Product for windows and glass surfaces such as (windex and other glass cleaners).
• I have used varieties of different Vacuums. Also familiar with carpet cleaners.
• I'm also familiar and used carpet cleaners.
• I have plenty of experience with washing dishes, as I've done them at home and at work places.
• I have worked plenty of hours cleaning at high end homes, hotels and offices.
• I have never left a client not satisfied, they are always pleased.
• I have many years experiences in cleaning, and only 3 years in professional.
Qualifications & Certifications
NORTHWESTERN HIGH SCHOOL DETROIT MI UNITED STATES
While in school I've done
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